1079 Reviews Found
Confirmed Sales Customer
Purchased my Malibu on line. The sales rep. Andrew was very friendly and offered me all kinds of help. I usually buy my cars at a dealer but there was none available. After doing a web search, I found this dealer and after talking with Andrew and the financial mgr. I felt this was the place to buy my car. They both were very helpful and I felt that this was the place to buy my car. I totaled my 2014 Malibu and had to move fast and they were great helping me. Would buy here again.
Loren S.
SPARTA
Was this review helpful?
Confirmed Sales Customer
It was amazing everyone was very nice and helpful
Nicole H.
NEW RICHMOND
Was this review helpful?
Was this review helpful?
Confirmed Sales Customer
This salesman / dealership experience was the most respectful of my time that I have ever had. Thank you.
Randall B.
LOVELAND
Was this review helpful?
Confirmed Service Customer
Always an incredible experience. I drive 45 minutes to get my service done because I know it will be done right and quick. Tiffany Smith is always a pleasure to see at check in.
Chad H.
LEBANON
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
The oil change and tire rotation were well done. I had appointment and was taken promptly. Total time was OK. Cashier took my payment with mygmrewards and that went good. I liked that windshield wash fluid appears it was topped off. I disliked that they removed and brought into showroom cabin air filter and tried selling me a $69 replacement. I thought this was pushy, wasteful of time and invasion of privacy - they should NOT have opened glove box. Cost of air filter was excessive. This delayed my being able to leave and get on with my day.
Charles B.
MILFORD
Was this review helpful?
Was this review helpful?
Was this review helpful?
Was this review helpful?
Confirmed Service Customer
The staff was friendly and the work was completed quickly. Perfect visit
David C.
Amelia
Was this review helpful?
Confirmed Sales Customer
Was very helpful and was to the point about what I was asking
Christopher R.
CINCINNATI
Was this review helpful?
Confirmed Service Customer
Tiffany is the best! Always willing to address all of my concerns.
Robert K.
INDEPENDENCE
Was this review helpful?
Confirmed Service Customer
The service advisor took care of my car quickly and he always keeps me informed of any upcoming service that I will need.
William B.
CINCINNATI
Was this review helpful?
Confirmed Service Customer
Was not a pleasant experience. Had 2016 Sierra truck In for oil change, they said I had rear wheel seals leaking. Once they heard I had car shield the service manager said they deal with them all the time and they won’t cover it. Well CarShield did cover it so went in for repair the seal then they said another servicebtech look at it and truck needed upper control arms front ball joints front brakes and rear shocks all this came to $4700.00 extra car shield don’t cover those items. I elected not to have those services done, the rear seals came in damaged had to reorder they had my truck for 5 days my service manger did not contact me one time after I said I didn’t want the additional $4700.00 worth of work done. He also would not return my calls I left 3-4 voicemails. I had to physically stop in to the counter to get an update on truck. Service manger went out to shop to check on it last day I physically seen him standing there smoking while I was waiting on him to return 15 minutes later. I will not take my vehicle back to Castrucci again. Felt like I was lied to, put on back burner because of the Car shield then no communication from service at all. Very poor job. Could go into more details but that is the high lights
Kim D.
GOSHEN