When I pulled into the service area, no one came out to check me in.. I waited a few minutes and then went inside. I thought they came out previously, but maybe I���m mistaken. Or, maybe because of Covid-19 it���s being done differently. Anyway, I was taken care of and my truck was ready in about an hour and a half. It���s was a 30,000 service. so I thought the amount of time was fine. I���ve always wondered why you don���t wash vehicles that are serviced. I know other dealers do that, but it���s never been done or offered here.