Review Details

Brought my Silverado LTZ in for oil change the next day found more oil in the driveway than in the truck. Mind you the truck only had 19,500 miles so I took pictures and called them they said bring it back in which I live approximately 20 miles away so I immediately went back showing the pictures to the service advisor who said let me get that back in and checked comes out to the waiting room and says we can���t find a leak so he walks me back to the service bay to see my truck. The oil tech claims he can���t find a leak so I showed him the picture and he said that���s a lot of oil . I told him that I had drove the truck about 20 miles back to your dealership and I see an oil drip on the filter the tech claims it���s old oil from the original oil change. So the walk me back up front where I waited another 30 minuets when the advisor came out said I was all ready to go . So I take the truck home went to get in it the next day twice as much oil was on the ground. So once again another trip to Casstrucci���s . When I arrived this time spoke to the same advisor who called up the service manager who stated let���s get this fixed . After some words about customer service and the fact that this oil change took three trips and 4 hours. He stated we will just send you a check for your oil change. What had I not checked underneath the truck would they replaced the motor or truck which was about 60 grand. I didn���t even get an answer to why it was leaking oil weather the tech didn���t put the oil filter on tight or weather he left the old rubber gasket on from the old oil filter nope all I got was sir your truck is ready I say poor poor customer service .