I had one issue where my white car had greasy finger prints on 3 of 4 door handles, luckily I was able to get it off myself. I called service manager and he made everything good. I appreciate that he answered the phone and was interested in my issues and willing to work to correct it internally. This has nothing to do with the mechanics of my car but a clean car means a lot to me. They did a wonderful job fixing the problem I brought my in for which really means way more to me than dirt on my doors.