Confirmed Sales Customer
We are very dissatisfied with our purchase from Castrucci Chevrolet, and give the dealership a "0" star review, but their system requires me to give at least "1." 1). Salesman Andrew - nice guy. Very personable. Showed us how to operate the vehicle's features. However, when we called him later that night (Friday) with an issue, he did not return our call until the following Monday with a text. His text stated that he would look into it and get back to us, but he didn't. A salesman should always return a customer's call/text. 2). Finance Department - fast talker. Moved the paperwork signing process along too quickly, although documents were reviewed and key points of interest were noted. A few hours after the transaction, we changed our mind about the financing option we chose, thus acknowledging our mistake. We were at the dealership first thing the next morning hoping to change financing options, only to be told that we were too late and the loan was already funded, proving that Huntington Bank moves at the speed of light on holiday weekends in order to secure a sale. We were not asking for anything that wasn't offered at the point of sale. No offer was made to contact the bank and cancel the loan, contact the General Manager for assistance, or anything else. We will not purchase another vehicle from this dealership and will pass the word around to others. We will also not do business with Huntington Bank in the future, because our credit score is 830 and we feel that the interest rate we were given is too high for that rating. 3). Service Department - after this purchase, we received a secondhand account from a reliable source of their faulty service department. We were given a free oil change ticket as part of the purchase, but will not be using it.
Michael D.
WINCHESTER,
OH
Business Response
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