Confirmed Service Customer
I Had an 8:00AM appointment for oil change & tire rotation. I decided to leave my truck since I wanted them to check into rattle in instrumentation panel that started right after you previously serviced the sterling wheel lock. I had not heard anything back from service about it being done so I called at 3:00 & told advisor that I was going out of town & needed to pick my truck up by 3:30. I arrived at 3:30 and the service tech had just taken it out to see what was causing the rattle. Nothing was done on this issue. My vehicle was there for eight hours, way to long for oil change & tire rotation. even in my past service visits, its taken over an 1-1/2 hours for oil change & tire rotation- in my opinion, that's too long for a dealership that has all the tools!
Thomas P.
BATAVIA,
OH
Business Response
Thomas, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 317-4108.
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