Won���t be returning to this service department. 4 weeks fixing a oil line that suddenly went bad directly after an oil change. I understand the part was delayed and that���s not the departments fault. Josh was very professional kept in touch during the whole process. The service manager never bothered to reach out.
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 317-4108 when you have a chance. Thank you, and we look forward to hearing from you.
Sales Manager: Rich Wilbur was very pushy and wouldn't let me walk away. Seemed very desperate for a sale. I will not recommend Mike Castrucci Chevrolet in the future. Returning 2x leaser and do business with Castrucci Chev through automotive parts. You would think they would treat you with a little respect.
Hi, we regret to hear that you had this experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (855) 317-4108 so we can work towards a resolution. Take care!
Mike Eimer was my salesman and he did an excellent job showing the features of the Trailblazer. He was friendly, knowledgeable and relatable. The overall sales experience was friendly and fast. Would definitely recommend this dealership to anyone that is considering a new Chevy!
Patrick was very friendly and very helpful throughout the entire process! He was very thorough when explaining features and differences between the two vehicles I was interested in. I would definitely recommend Patrick to anyone I come across that is looking for a new vehicle. 10/10
I brought my 2019 Equinox in for service to check out a hesitation when giving gas to move when traffic starts to move. The car does not do it all the time. I was furnished a complimentary loaner for the two days it was in for service. Jim Casstrucci talked with me when I picked the car up and said the technician had checked the car out but could not find anything wrong with the car. The car is still doing it sometimes but not always. I think it has something to do with the 4 cylinder engine and the way it shuts off if you are sitting in traffic. I appreciate the time the technician took to check the car out.
Hello there, we appreciate you taking the time to leave us this feedback. We will be sure to pass along these comments to the team, as your satisfaction is of utmost importance. We hope you have a great day!
1) Miscommunicated what I wanted to be done versus what the sales person that took the information said I really needed to be done. I wanted my tires rotated. They were not and afterwards I noticed on receipt that they had not been done. Called and was told they were not needed to be rotated yet. But I wanted them rotated regardless. 2) Lack of sales staff in the main area of the waiting room not wearing masks. Protocols are still indicating masks should be worn by all inside places when in the areas of others. I have not been to have my car maintenance done because of not driving my vehicles due to Covid 19. The last time I got the oil changed, the same protocols were not being followed by staff members within the inside show room area where people were sitting. I believe this is carelessness and a lack of well being for others and your customers.
Hi there, your satisfaction is our top priority. When you have an opportunity, please reach out to us at (855) 317-4108 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Hi, thank you for taking the time to leave us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 317-4108 when you have a chance. Thank you, and we look forward to hearing from you.