Customer Reviews

Enjoyed working with Travis and was very knowledgeable with great customer service!

Always friendly

Friendly and helpful

My service writer has done a great job for me. Always takes care of everything I need.

No follow up after you received my money

Friendly people and great service

They are very nice there and have fast service.

Great staff. Super friendly!

I was there on may 26 Friday not may 30 and over all really nice people and service.The only problem is I am still having some issues with the car and was told there is nothing wrong with it.If the dealership is interested in purchasing it back they can make me a offer would be nice.

I was so grateful for a simple, easy, no-fuss car purchasing experience with the whole Castrucci team. They were super responsive from the moment I first reached out to them, they acted with integrity the entire way and were so kind - every part of the experience was easy. I would 100% recommend Travis, Adam, and Zack to anyone looking for a new car. I'm thrilled to be a new EV driver, and grateful I found the car I was looking for at a fair price. Thank you!!

All the vehicle needed was an oil change and the service tech did not try to up sell me.

Informative and courteous.

Very good experience

Josh and the team are the best very professional

Travis Lane and Sean Barrow were both excellent to deal as well as all of the staff I encountered while purchasing my truck.

Great service prices and oil changes. Friendly and fast service

I’m copying an email I sent the dealer My name is Dave Fischer. I scheduled an appointment for this past Tuesday 5/23 to have my 2022 Bolt EUV serviced (10,000/15,000 mile service) and some minor warranty repairs done. (Recall software update, and diagnostics for a parking brake switch that was no longer responsive) To add some context, I am a daily driver for my business, where I average 10+ locations per day doing business outreach and development. I was hoping this process could be done quickly, or that otherwise a loaner would be available during the repairs. I brought my car in on 5/23 at 9:30am for the diagnostics/brake repair and was hoping a part that the dealer I purchased the car from in Columbus could be installed (Illuminated charging port). I was told to expect an hour or two. I was called back at 10am to tell me the car was done, I asked if the brake repair had been completed and was told it was not. I asked them to complete the diagnostic/repair and call me back. I received another call at 11:20am where I was told the car was done and ready to go. My mother (Peg) drove me down to the dealership to retrieve the car, where I was told that the diagnostic was **not** done, even though I had been called twice now to retrieve my vehicle. The lady at the desk confirmed that the diagnostic was on the original work order, so I do not understand why this work was not only not completed, but I was erroneously called to pick up my car twice. At this point, it was also offered to me, to reschedule my appointment just to have the diagnostics done. I live on the other side of town, which I had expressed to the representative. This would be extremely inconvenient, that I would prefer the diagnostic be done that day (5/23) so we could fix it, or at least know what parts would need to be ordered/how long the repair would take so that I could schedule the repair at a convenient time that would not impact my hours at work. Finally I was called back at 2:45pm, to pick up my car being told that a switch had been ordered for the repair, that the part would be in tomorrow. I picked up my car, and scheduled to drop it off today (5/24) at 2pm, Today, I dropped my car off at exactly 2pm, expecting to have my car back shortly. Instead I received a call at 2:47pm stating that the part had not come in, and that the repairs would not be completed today. I am disappointed that I was not contacted before driving out to be told the part had not arrived, as now I've lost another 1/2 day I could have been working. The continued calls to pickup a vehicle for which the work had not been completed, especially for work that was already on the work order, is frustrating and not what I had been told to expect from my experience with Castrucci. Please let me know when the part will be in, how long to expect for the installation, and if a loaner vehicle will be available or needed for the duration. Best Wishes, Dave Fischer 513-720-5353 (Note: part arrived today 5/30)

good

Good service and good people 👍

Friendly