1523 Reviews Found
Confirmed Service Customer
Josh and the team are the best very professional
Lori F.
CINCINNATI

Business Response
Lori, our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Travis Lane and Sean Barrow were both excellent to deal as well as all of the staff I encountered while purchasing my truck.
James S.
RUSSELLVILLE

Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Great service prices and oil changes. Friendly and fast service
David S.
LOVELAND

Business Response
David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I’m copying an email I sent the dealer My name is Dave Fischer. I scheduled an appointment for this past Tuesday 5/23 to have my 2022 Bolt EUV serviced (10,000/15,000 mile service) and some minor warranty repairs done. (Recall software update, and diagnostics for a parking brake switch that was no longer responsive) To add some context, I am a daily driver for my business, where I average 10+ locations per day doing business outreach and development. I was hoping this process could be done quickly, or that otherwise a loaner would be available during the repairs. I brought my car in on 5/23 at 9:30am for the diagnostics/brake repair and was hoping a part that the dealer I purchased the car from in Columbus could be installed (Illuminated charging port). I was told to expect an hour or two. I was called back at 10am to tell me the car was done, I asked if the brake repair had been completed and was told it was not. I asked them to complete the diagnostic/repair and call me back. I received another call at 11:20am where I was told the car was done and ready to go. My mother (Peg) drove me down to the dealership to retrieve the car, where I was told that the diagnostic was **not** done, even though I had been called twice now to retrieve my vehicle. The lady at the desk confirmed that the diagnostic was on the original work order, so I do not understand why this work was not only not completed, but I was erroneously called to pick up my car twice. At this point, it was also offered to me, to reschedule my appointment just to have the diagnostics done. I live on the other side of town, which I had expressed to the representative. This would be extremely inconvenient, that I would prefer the diagnostic be done that day (5/23) so we could fix it, or at least know what parts would need to be ordered/how long the repair would take so that I could schedule the repair at a convenient time that would not impact my hours at work. Finally I was called back at 2:45pm, to pick up my car being told that a switch had been ordered for the repair, that the part would be in tomorrow. I picked up my car, and scheduled to drop it off today (5/24) at 2pm, Today, I dropped my car off at exactly 2pm, expecting to have my car back shortly. Instead I received a call at 2:47pm stating that the part had not come in, and that the repairs would not be completed today. I am disappointed that I was not contacted before driving out to be told the part had not arrived, as now I've lost another 1/2 day I could have been working. The continued calls to pickup a vehicle for which the work had not been completed, especially for work that was already on the work order, is frustrating and not what I had been told to expect from my experience with Castrucci. Please let me know when the part will be in, how long to expect for the installation, and if a loaner vehicle will be available or needed for the duration. Best Wishes, Dave Fischer 513-720-5353 (Note: part arrived today 5/30)
David F.
MT HEALTHY

Business Response
We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to us at (855) 317-4108 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!
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Business Response
Gary, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Scott, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
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Business Response
Erica, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Business Response
Edward, we're happy you found our staff to be so supportive during your experience here at Mike Castrucci Chevrolet Sales, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
It took 2 hrs to rotate my tires and change my oil with an appointment. That is unacceptable. My car sat for an hour before it was worked on. You need to improve service time. I really don't see that making a appointment is even worth it. The last time I had my oil changed here it took 1 hour and forty five minutes. The time keeps getting longer each time.
Gary H.
MILFORD

Business Response
Gary, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (855) 317-4108 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!
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Confirmed Service Customer
Took car in because engine coolant light was on. Car was over heating at times. Service shop couldn't find anything wrong with car. A mechanic from another business told me it was the fan not working; take it to the dealership
Mary S.
LOVELAND

Business Response
Mary, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (855) 317-4108 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Took long for oil change, tire rotation and alignment.
Donna G.
CINCINNATI

Business Response
Donna, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
They make it so easy!! Pull your car in, answer a couple questions for your appointment, sit down, watch tv, grab a warm snack! Before you know it, you’re ready to go!! Friendly people that you want to do business with!!
Terry D.
MOUNT ORAB

Business Response
Terry, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
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Confirmed Service Customer
They did a good job with the service and the people were friendly and efficient. The waiting area was pretty basic and not especially comfortable.
Lynn F.
MASON

Business Response
Lynn, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The wait was close to an 1.5 hours but Josh made the experience pleasant. I didn't want to come back to Mike Castrucci because of a previous experience but because of availability, I was forced to come back and was very hesitant but again, thanks to Josh, I'll consider coming back. The price of the oil change doesn't matter when it comes to quality of service.
Shadre P.
CINCINNATI

Business Response
Shadre, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 317-4108.
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Business Response
Ernest, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Confirmed Sales Customer
This was the easiest and most hassle-free experience I’ve ever had at a dealership! Zack and Rick were professional, friendly, and transparent right from the beginning. It made buying a new car so much easier than I had anticipated!
Alaina C.
BLOOMINGTON

Business Response
Alaina, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Castrucci Chevrolet Sales, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I had an appointment at 9:30 am !and wasn't done until 11am.
Carol S.
CINCINNATI

Business Response
Carol, we appreciate you taking the time to leave us this feedback. Please contact us at (855) 317-4108 so we can work with you to make this right.
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Business Response
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Michael, it is great to hear everything was done quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Travis, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!