1318 Reviews Found
Confirmed Service Customer
My wife dropped her car off to have her seat warmer chips installed.. She was then asked if she wanted an oil change.. She agreed. Then received a call that her alignment was out/off by 30%. This car is not a year old, and has not had any incidents with pot holes or accidents? It drives perfectly.. She called me at work and I told her absolutely not. She said they were aggressive and she agreed to let them do it.. So in the end this FREE service to get her chip installed ended up costing us, probably 200+dollars!!! I told her I didn’t want to know the total. May be our last vehicle with Castrucci and it is our 7th or 8th..
Randy R.
CINCINNATI
Business Response
Randy, we regret to hear that your recent experience was anything less than exceptional. We hope you are willing to give us another chance. Please reach out to us at (855) 317-4108 so we can work towards a resolution.
Was this review helpful?
Confirmed Sales Customer
Alex was very friendly and answered all our questions. He was very professional and knowledgeable.
Judy H.
MILFORD
Business Response
Judy, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Service Customer
As usual the crew was welcoming, efficient, answered questions I had and got me on my way.
Dorothy C.
HILLSBORO
Business Response
Dorothy, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Was this review helpful?
Confirmed Service Customer
i have been doing business with then for many years and i have never had a problem with them i wil keep doing business with them no matter what kind of vehicle i own
Steve V.
CINCINNATI
Business Response
Steve, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Business Response
Melinda, we appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Was this review helpful?
Business Response
Lisa, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
Was this review helpful?
Confirmed Service Customer
Was professional and quickly resolved my car’s issue
Terry R.
BLANCHESTER
Business Response
Terry, Thank you again for taking the time to let us know how we did. We hope you have a great day!
Was this review helpful?
Business Response
We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!
Was this review helpful?
Confirmed Service Customer
Friendly and knowledgeable with my vehicle, would highly recommend Castrucci Chevrolet
John R.
MONROE
Business Response
John, we're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for the recommendation, and have an amazing day!
Was this review helpful?
Confirmed Service Customer
From the moment you arrive, the service team greets you and begin a conversation with you on what is needed on your car. They took me up the road to Mcdonald's and told me to call if I needed a ride back. The repairs were done way sooner then expected and I was very pleased with all that was done. Thanks to the GREAT effort from Mike Castrucci Chevy
Phillip S.
MONROE
Business Response
Phillip, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Business Response
Connie, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Carl, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Sales Customer
The only thing that I didn’t like was that my salesperson dealt with another client while I was in finance so I had to wait for him to finish to sign everything.
Zachary M.
CINCINNATI
Business Response
Zachary, thank you for taking the time to leave us feedback about your experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (855) 317-4108 so we can work towards a resolution.
Was this review helpful?
Business Response
Stephen, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Brian, we're glad everything was completed quickly and to your satisfaction! We hope to see you soon!
Was this review helpful?
Business Response
Susan, We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Business Response
Skyler, Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Took my van in to address a noise coming from the right front and look for an issue with retractable running boards. Was told they were unable to find an issue with the running boards but the main issue is the sound is still coming from the right front even after they said they made some repairs. For the record, the sound the van is making did not appear until after it was at the dealership to try and find a moisture issue from the air conditioner resulting in the carpet on the passenger side floor board getting wet.
Shane B.
LEBANON
Business Response
Shane, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact us at (855) 317-4108 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Was this review helpful?
Confirmed Service Customer
Got in and out in no time flat. Everyone was super nice. I'm continually so happy that service here is competitively priced so I can keep coming to a dealer for everything I need.
Scott R.
LOVELAND
Business Response
Scott, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Service was done early and customer service was excellent.
Tyrone P.
BATAVIA
Business Response
Thank you for taking the time to let us know how we did. We hope you have a great day!