1535 Reviews Found
Confirmed Service Customer
Enjoyed working with Travis and was very knowledgeable with great customer service!
Tammy W.
MAINVILLE

Business Response
Tammy, your satisfaction is important to us, so we want to sincerely thank you for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again soon!
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Business Response
Beverly, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
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Business Response
Samuel, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
My service writer has done a great job for me. Always takes care of everything I need.
Paula M.
BATAVIA

Business Response
Paula, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Paul, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 317-4108.
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Business Response
We appreciate your positive review about your recent experience with us! We hope to see you soon!
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Confirmed Service Customer
They are very nice there and have fast service.
Rebecca F.
NEW RICHMOND

Business Response
Rebecca, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
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Business Response
Angelica, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
I was there on may 26 Friday not may 30 and over all really nice people and service.The only problem is I am still having some issues with the car and was told there is nothing wrong with it.If the dealership is interested in purchasing it back they can make me a offer would be nice.
Richard W.
HAMILTON

Business Response
Richard, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 317-4108 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Sales Customer
I was so grateful for a simple, easy, no-fuss car purchasing experience with the whole Castrucci team. They were super responsive from the moment I first reached out to them, they acted with integrity the entire way and were so kind - every part of the experience was easy. I would 100% recommend Travis, Adam, and Zack to anyone looking for a new car. I'm thrilled to be a new EV driver, and grateful I found the car I was looking for at a fair price. Thank you!!
Anna N.
PITTSBURGH

Business Response
We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Confirmed Service Customer
All the vehicle needed was an oil change and the service tech did not try to up sell me.
Jim B.
CINCINNATI

Business Response
We're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Business Response
James, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
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Confirmed Service Customer
Josh and the team are the best very professional
Lori F.
CINCINNATI

Business Response
Lori, our staff is committed to providing each of our clients with the best automotive experience! Thank you so much again for your feedback! We hope you have a great day!
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Confirmed Sales Customer
Travis Lane and Sean Barrow were both excellent to deal as well as all of the staff I encountered while purchasing my truck.
James S.
RUSSELLVILLE

Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Great service prices and oil changes. Friendly and fast service
David S.
LOVELAND

Business Response
David, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I’m copying an email I sent the dealer My name is Dave Fischer. I scheduled an appointment for this past Tuesday 5/23 to have my 2022 Bolt EUV serviced (10,000/15,000 mile service) and some minor warranty repairs done. (Recall software update, and diagnostics for a parking brake switch that was no longer responsive) To add some context, I am a daily driver for my business, where I average 10+ locations per day doing business outreach and development. I was hoping this process could be done quickly, or that otherwise a loaner would be available during the repairs. I brought my car in on 5/23 at 9:30am for the diagnostics/brake repair and was hoping a part that the dealer I purchased the car from in Columbus could be installed (Illuminated charging port). I was told to expect an hour or two. I was called back at 10am to tell me the car was done, I asked if the brake repair had been completed and was told it was not. I asked them to complete the diagnostic/repair and call me back. I received another call at 11:20am where I was told the car was done and ready to go. My mother (Peg) drove me down to the dealership to retrieve the car, where I was told that the diagnostic was **not** done, even though I had been called twice now to retrieve my vehicle. The lady at the desk confirmed that the diagnostic was on the original work order, so I do not understand why this work was not only not completed, but I was erroneously called to pick up my car twice. At this point, it was also offered to me, to reschedule my appointment just to have the diagnostics done. I live on the other side of town, which I had expressed to the representative. This would be extremely inconvenient, that I would prefer the diagnostic be done that day (5/23) so we could fix it, or at least know what parts would need to be ordered/how long the repair would take so that I could schedule the repair at a convenient time that would not impact my hours at work. Finally I was called back at 2:45pm, to pick up my car being told that a switch had been ordered for the repair, that the part would be in tomorrow. I picked up my car, and scheduled to drop it off today (5/24) at 2pm, Today, I dropped my car off at exactly 2pm, expecting to have my car back shortly. Instead I received a call at 2:47pm stating that the part had not come in, and that the repairs would not be completed today. I am disappointed that I was not contacted before driving out to be told the part had not arrived, as now I've lost another 1/2 day I could have been working. The continued calls to pickup a vehicle for which the work had not been completed, especially for work that was already on the work order, is frustrating and not what I had been told to expect from my experience with Castrucci. Please let me know when the part will be in, how long to expect for the installation, and if a loaner vehicle will be available or needed for the duration. Best Wishes, Dave Fischer 513-720-5353 (Note: part arrived today 5/30)
David F.
MT HEALTHY

Business Response
We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to us at (855) 317-4108 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!
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Business Response
Gary, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Scott, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
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Business Response
Erica, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!