My problem was fixed the second visit to the service department. However, when I came in my car was serviced and I was there for a problem with my wheel. I was there for three hours. I was pleased that my car was fixed right this time but the miscommunication was a bit frustrating. I told the person I scheduled the call with I was coming in for a tire issue and I was not asked when I got there what I was there for so I assumed they knew from my call. I don’t know where this info slipped through the cracks?
Jim was my service adviser. He was Very friendly and professional and has a great sense of humor. My shuttle driver was Ron, who was also very kind and courteous. This service trip was a very positive experience. The dealership is clean and inviting.
Patrick was amazing to work with, he went above and beyond to get us in to the car we have been searching months for. Mike Castrucci was able to meet our expectations when Joseph Chevy, Jake Sweeny Chevy, McClusky Chevy, and Honda could not. We are very grateful.
Was fixed properly. Would have appreciated a phone call to up date me on repair. Even after calling and requesting that someone call me and give me an update no one ever called until next day to tell me it was done.
I went in to get my driver side mirror to be repaired for the fifth time and they said it was fixed but it was not fixed. I showed the sales guy and he said I would be called. That was over a week ago. Still no call.