Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact us at (513) 831-5555 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Paid to have services done on my Silverado and absolutely nothing was done by the tech. Managements solution is to refund my money but not fix the issue. I purchased this vehicle at your dealership thought I would keep all my services there.... absolutely NO.
Hi, thank you for reaching out to us. We regret to hear about the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (513) 831-5555 so we can work towards a resolution. Take care!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Castrucci Chevrolet Sales, Inc.! If you have any further questions, please give us a call. We're always happy to help!
They did everything I asked. I bought the conversion van while in Georgia. Everything was ready and as they said when I arrived to pick it up several days later. It was a very easy transaction. Also. I looked locally in Georgia to get a loan for the van with a lower interest rate. I could not beat the rate Castrucci found for me. I will continue to look at this dealership for future purchases.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Made appointment to have my car looked at because having smoke coming from radiator. Was there for about 2hrs come back with diagnosis with a 146 dollars for the charges knowing from the beginning that it was not an issue and these caes do what I told them it was doing. Very disappointed for being charged money when they knew what it was upfront
Hello, thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to us directly at (513) 831-5555 when you have a chance. Thank you, and we look forward to hearing from you.
Brought my Silverado LTZ in for oil change the next day found more oil in the driveway than in the truck. Mind you the truck only had 19,500 miles so I took pictures and called them they said bring it back in which I live approximately 20 miles away so I immediately went back showing the pictures to the service advisor who said let me get that back in and checked comes out to the waiting room and says we can���t find a leak so he walks me back to the service bay to see my truck. The oil tech claims he can���t find a leak so I showed him the picture and he said that���s a lot of oil . I told him that I had drove the truck about 20 miles back to your dealership and I see an oil drip on the filter the tech claims it���s old oil from the original oil change. So the walk me back up front where I waited another 30 minuets when the advisor came out said I was all ready to go . So I take the truck home went to get in it the next day twice as much oil was on the ground. So once again another trip to Casstrucci���s . When I arrived this time spoke to the same advisor who called up the service manager who stated let���s get this fixed . After some words about customer service and the fact that this oil change took three trips and 4 hours. He stated we will just send you a check for your oil change. What had I not checked underneath the truck would they replaced the motor or truck which was about 60 grand. I didn���t even get an answer to why it was leaking oil weather the tech didn���t put the oil filter on tight or weather he left the old rubber gasket on from the old oil filter nope all I got was sir your truck is ready I say poor poor customer service .
Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (513) 831-5555 when you have a chance. Thank you, and we look forward to hearing from you.
Had cylinder 7 miss fire due to ring oil problem. Found out the suburban 2010-2014 have class action against GM for this engine problem. The suit alleges the 5.3L V8 engines found in a number of 2010-2014 model year GM vehicles have flawed piston rings that don't maintain tension well enough to keep oil in the crankcase. ... The active fuel management compounds the oil burn problem, as well. What will GM due to fix the engine? I know of Suburbans that run for 200,000 mile with out a problem. Mine has 46,000! John Landwehr
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (513) 831-5555 at your earliest convenience to discuss how we can turn this experience into a positive one. We hope to hear from you soon.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Castrucci Chevrolet Sales, Inc.. Please don't hesitate to reach out if there's anything additional we can do for you.