1843 Reviews Found
Confirmed Service Customer
Larry Watson is just fantastic. Super nice guy who listened to me and found exactly what I wanted.
Emily B.
CINCINNATI
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Take care!
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Business Response
Hello, thank you for your kind words about our staff! Please feel free to reach out to us if you ever need anything else. Have a great day!
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Confirmed Service Customer
Transmission was fluttering. They should have also changed the torque converter. Instead they told me to come back if it acts up again. Fix it right the first timr
Wade B.
LOVELAND
Business Response
Hello, thank you for taking the time to leave your honest feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (513) 831-5555 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
Easy in-and-out service. Personnel very friendly.
Glenda G.
MOUNT ORAB
Business Response
We're glad to hear that everything was completed quickly and to your satisfaction. We do hope we can be of assistance in the future. Take care!
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Confirmed Service Customer
it took over an hour to do just an oil change.
David D.
MILFORD
Business Response
Hello, we appreciate you taking the time to leave us a review. If there is anything else we can do for you, please don't hesitate to reach out to us. Have a nice day!
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Confirmed Service Customer
The last few times I have come in for oil changes on our vehicles they leak oil for days after. I then need to bring back in to get looked at. Seems to be a constant pattern the past few years.
David D.
LOVELAND
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (513) 831-5555 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
I have been going to Mike Castrucci Chevrolet Since 2008, I have purchased 4suv���s & 1camaro from them. Mike Castrucci Chevrolet is the best car dealership I have ever been to. I have purchased vehicle from other dealerships and Mike Castrucci blows them away on their prices and services across the board in every department.
Mary H.
CINCINNATI
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Every time my car is there it never gets fixed. I get the complete run around. Of course they always say there���s no codes we can���t find anything wrong yet I have evidence on video. Then after talks with the manager since service advisors are useless I���m told it has to be doing it when it���s there. Now my car is doing it while it���s there and yet I���m still being told they can���t find anything wrong but for some reason my car sounds like a beater with no muffler. You originally heard it and said oh it���s the ax compressor which I disagreed but whatever u all replaced it told me it was fixed n come get it. I drove 10 minutes up the road and it was still doing it so took it back. Now 2 weeks later I���m still arguing with them because you claim it���s not doing it which it is if you���d just drive it for 10 minutes like I originally told them. And I also did my own research and it points to transmission yet they apparently are just letting the car sit and not even trying to figure it out at this point since the car is clearly a lemon they sold me. It is ridiculous to call a customer and tell them a car that has 25,000 miles on it practically not even broken in that they can���t find anything wrong when the engine sounds like a lawnmower
Susan C.
CINCINNATI
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (513) 831-5555 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Very friendly and helpful to us. Went of their way to please!
John M.
MARTINSVILLE
Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Everything was taken care of had a issue with a squeaking noise and the issue was found and fixed
Robert O.
MILFORD
Business Response
Hello, it's great to hear our team could take care of your vehicle issue! We are always more than happy to assist you if anything else comes up. Safe travels!
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Confirmed Service Customer
From the purchase 2 years ago until this day, I have nothing but nice things to say about your dealership and the service. Keep up the good work!
Steven G.
BATAVIA
Business Response
Hi there, we really appreciate your positive feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I like dealing with Castrucci so much, when it came time to for my wife to buy a new car, we bought it from Castrucci. I will be in the market soon for a new car and I will be buying it from Castrucci. I like the service center, I will continue getting my Silverado and her car serviced there as well.
Daryl M.
CINCINNATI
Business Response
Hi there, thank you for taking the time to leave us a review. We set high expectations for ourselves so it's gratifying to hear you had a positive service experience with us. Please don't hesitate to give us a call or stop by if there's anything else we can help you with. Have a wonderful day!
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Confirmed Service Customer
The service was great as normal. However, the precautions taken for CoVid 19 in the guest waiting room need a lot of work.There were people there that did not wear masks and felt it was alright to walk around past me whenever they liked when there were other ways to go besides near me. There was one sales rep that didn't have a mask on and he was yelling and running down the aisle. I believe plexiglass should be installed in the waiting areas as well. I did not feel comfortable in that are at all and I had a mask on. With the numbers going up, there should be more precautions taken to protect your customers.
Connie C.
CINCINNATI
Business Response
Hello, we're glad to hear that you received great service from us! If you'd like to discuss your concerns with us further, please do not hesitate to give us a call or stop by. Your satisfaction and safety are of the utmost importance to us, and we're always happy to help in any way we can! Have a lovely day!
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Business Response
Hi, thank you for the high star rating and positive review! Please don't hesitate to reach out to us if there's anything more we can do! Have an awesome day!
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Confirmed Sales Customer
Everyone was friendly and very helpful. We were able to purchase the car we wanted at a great price.
Mike B.
LOVELAND
Business Response
We're pleased to hear that you found our sales staff to be so friendly and helpful! If you need anything else from us, please feel free to give us a call or stop by. We hope you have a fantastic day, and enjoy your new car!
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Confirmed Sales Customer
Sales men are friendly and got me into the vehicle I wanted but higher rates than what I wanted
Margaret O.
CINCINNATI
Business Response
Hello, we're pleased to hear our team could get you into the car you wanted! If you have any questions or concerns for us, please do not hesitate to give us a call or stop by. Enjoy your new car!
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Confirmed Service Customer
Service was excellent and the job was finished ahead of schedule
Christina W.
MILFORD
Business Response
We always strive to deliver the best service experience so we are glad to hear you found that to be the case. Feel free to reach out to us if you ever need anything else. Have a fantastic day!
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Business Response
Thanks so much! Your positive rating means a lot to us!