The service reps don’t want to acknowledge you when you walk in the door. They let you stand there and wait. It’s getting worse each time I go in for service. It’s also sad I have to check my car over before I leave to make sure there are no figerprints on my seat or oil spilled on my engine.
Christina, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 317-4108 when you have a chance. Thank you, and we look forward to hearing from you.
Michaela, we're happy you found our staff to be so supportive during your experience here at Mike Castrucci Chevrolet Sales, INC.! If you have any further questions, please give us a call. We're always happy to help!
Daniel, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Castrucci Chevrolet Sales, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Steve, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Castrucci Chevrolet Sales, INC. If you have any further questions, please give us a call. We're always happy to help!
Jerry, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (855) 317-4108 to discuss your concerns, as your satisfaction is of utmost importance to us.
The buying experience was perfectly fine with Ryan. I had to bring the car in five weeks later to get a window fixed they would not roll down every time. I got a rental car, however, was not told that I had to be taken over to another town to pick up the rental car while I’m trying to do this during lunch break at work which is that I’m making me late back to work. The rental car part of the experience needs to be better than what it currently is
Came in for scheduled oil change at noon and didn’t leave until after 3p. Tech dropped something down in engine they had to take cover off and retrieve it. They did provide a rental but had to take shuttle to another location to pick up but after I sat for an hour and half waiting on someone to come tell me the shuttle was there. I had to finally go to check out counter and ask. Girl said oh yeah they been here. Did get rental and came back next day by 1pm to get my car. I can’t believe I had to pay for the oil change $61 and some change. It should have been covered due the inconvenience you all caused me!!!! I had to wait entirely too long and had to get someone to go pick my children up from school because I was stuck!! I had to rearrange my schedule to return car Saturday. NOT happy at all!!
Rhonda, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (855) 317-4108 at your earliest convenience to discuss how we can turn this experience into a positive one.
We had the oil changed. I have used Castrucci Chevrolet for 20+ years. This time, almost a week later, black dirty oil is still dripping from my Traverse onto my concrete garage floor that had no prior oil stains. Yes, it really is still dripping. We can see with the dipstick the oil was changed. I cannot get the oil off my garage floor now.
Geri, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (855) 317-4108 to discuss your concerns, as your satisfaction is of utmost importance to us.
We came to look at vans that could be modified for a wheelchair lift for our daughter. I knew from the website which van I wanted to look at first and after seeing it, that's the one I wanted. But there were features on another van that my husband really wanted. Sean Barrow was so helpful and answered every question we had. He went above and beyond to make sure both my husband and I got what we wanted in the van. Our experience with Sean and Mike Castrucci was top-notch!