1540 Reviews Found
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Everyone is always so pleasant when I come in there!! It makes every experience wonderful !!!
Donald M.
HAMERSVILLE
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Very helpful and friendly staff. Enjoyed my experience.
Cara S.
LYNCHBURG
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Was this review helpful?
Confirmed Service Customer
The employees are professional and friendly . I needed a transmission flush that was thousands of miles overdue but due to no transmission fluid it could not be done . The inconvenience of this is that I steal time from my 98 hour work weeks to attend to things .Having to now find time to return will extend the time that the service will be performed at a critical point due to my overlooking that this was necessity .
Jaime K.
CINCINNATI
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (855) 317-4108 to discuss your concerns, as your satisfaction is of utmost importance to us.
Was this review helpful?
Confirmed Service Customer
Great service! They even had someone drive us to local restaurant to have lunch while we waited.
Amanda L.
HAMERSVILLE
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Was this review helpful?
Confirmed Service Customer
Never received refund when I purchased my car in January.
Nicholas K.
WINCHESTER
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Was this review helpful?
Confirmed Service Customer
Prompt friendly service. Evaluated whether or not any additional service was needed based on miles driven.
Tim N.
CINCINNATI
Business Response
Hello, thank you for your kind words and this wonderful review! Thank you again for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
AC failing again after complete fix in May! They got it right in, and a few days later, we are on the road again!! Had to wait a day for a rental car, but it worked out well!!
Terry D.
MOUNT ORAB
Business Response
Hello, we are glad we could help! Thank you again for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
They do a great job taking care of my vehicle but they are never very friendly. The guy that checked me in was clearly mad about something and was throwing stuff. Barely acknowledged that I was there. I understand we all have bad days or moments however your customers should never have to see it.
Samantha C.
BETHEL
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again.
Was this review helpful?
Confirmed Sales Customer
Mike Eimer made it a great experience getting exactly what I wanted and was very helpful and informative about my new truck. Mr Christakos did a wonderful job getting me all the paperwork needed and explained things very well even without meeting in person until I picked up my truck. Overall great and simple process beginning to end!
Timothy E.
BEAVERCREEK
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Was this review helpful?
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again.
Was this review helpful?
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again.
Was this review helpful?
Confirmed Service Customer
When i arrived in the service shop everyone was friendly and helpful. The wait wasn���t very long which was great.
Cindy T.
FAIRFIELD
Business Response
Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again.
Was this review helpful?
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again.
Was this review helpful?
Confirmed Sales Customer
This is my third time buying a new car. The first one didn���t count, all I did was take delivery of a vehicle bought while deployed to Iraq. The second one was a nightmare that lived up to all the worst things people say about dishonest car dealers. The Castrucci experience was the opposite. Pleasant, professional, and efficient. No pushy sales tactics, no upselling overpriced dealer installed options, they just gave me what I asked for at a price set by GM. Highly recommended for your next car!
Matthew S.
CINCINNATI
Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Castrucci Chevrolet Sales, INC.. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Was this review helpful?
Confirmed Service Customer
professional, worked hard to get car done fast, done earlier vs. what was said.
Henry V.
MONTGOMERY
Business Response
Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again.
Was this review helpful?
Confirmed Sales Customer
Ed was great -- easy to work with, provided all the info, I felt that he gave us what we needed and maybe a little extra discount too. He seemed excited about the car we purchased and didn't pressure in any way. I would have given a 10 but during the financing portion of the visit, I did feel that we were pressured into purchasing the car protection -- it wasn't described in detail and when I looked at the fine print afterwards I did feel like things were a little misrespresented. Overall, however the experience was a good one, and probably the best that can be expected in a post-COVID world.
Jinda B.
CINCINNATI
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help.