Customer Reviews

Josh and the team are the best very professional

Travis Lane and Sean Barrow were both excellent to deal as well as all of the staff I encountered while purchasing my truck.

Great service prices and oil changes. Friendly and fast service

I’m copying an email I sent the dealer My name is Dave Fischer. I scheduled an appointment for this past Tuesday 5/23 to have my 2022 Bolt EUV serviced (10,000/15,000 mile service) and some minor warranty repairs done. (Recall software update, and diagnostics for a parking brake switch that was no longer responsive) To add some context, I am a daily driver for my business, where I average 10+ locations per day doing business outreach and development. I was hoping this process could be done quickly, or that otherwise a loaner would be available during the repairs. I brought my car in on 5/23 at 9:30am for the diagnostics/brake repair and was hoping a part that the dealer I purchased the car from in Columbus could be installed (Illuminated charging port). I was told to expect an hour or two. I was called back at 10am to tell me the car was done, I asked if the brake repair had been completed and was told it was not. I asked them to complete the diagnostic/repair and call me back. I received another call at 11:20am where I was told the car was done and ready to go. My mother (Peg) drove me down to the dealership to retrieve the car, where I was told that the diagnostic was **not** done, even though I had been called twice now to retrieve my vehicle. The lady at the desk confirmed that the diagnostic was on the original work order, so I do not understand why this work was not only not completed, but I was erroneously called to pick up my car twice. At this point, it was also offered to me, to reschedule my appointment just to have the diagnostics done. I live on the other side of town, which I had expressed to the representative. This would be extremely inconvenient, that I would prefer the diagnostic be done that day (5/23) so we could fix it, or at least know what parts would need to be ordered/how long the repair would take so that I could schedule the repair at a convenient time that would not impact my hours at work. Finally I was called back at 2:45pm, to pick up my car being told that a switch had been ordered for the repair, that the part would be in tomorrow. I picked up my car, and scheduled to drop it off today (5/24) at 2pm, Today, I dropped my car off at exactly 2pm, expecting to have my car back shortly. Instead I received a call at 2:47pm stating that the part had not come in, and that the repairs would not be completed today. I am disappointed that I was not contacted before driving out to be told the part had not arrived, as now I've lost another 1/2 day I could have been working. The continued calls to pickup a vehicle for which the work had not been completed, especially for work that was already on the work order, is frustrating and not what I had been told to expect from my experience with Castrucci. Please let me know when the part will be in, how long to expect for the installation, and if a loaner vehicle will be available or needed for the duration. Best Wishes, Dave Fischer 513-720-5353 (Note: part arrived today 5/30)

good

Good service and good people 👍

Friendly

The staff was great.Thanks,Ed

It took 2 hrs to rotate my tires and change my oil with an appointment. That is unacceptable. My car sat for an hour before it was worked on. You need to improve service time. I really don't see that making a appointment is even worth it. The last time I had my oil changed here it took 1 hour and forty five minutes. The time keeps getting longer each time.

Took car in because engine coolant light was on. Car was over heating at times. Service shop couldn't find anything wrong with car. A mechanic from another business told me it was the fan not working; take it to the dealership

Took long for oil change, tire rotation and alignment.

They make it so easy!! Pull your car in, answer a couple questions for your appointment, sit down, watch tv, grab a warm snack! Before you know it, you’re ready to go!! Friendly people that you want to do business with!!

They did a good job with the service and the people were friendly and efficient. The waiting area was pretty basic and not especially comfortable.

The wait was close to an 1.5 hours but Josh made the experience pleasant. I didn't want to come back to Mike Castrucci because of a previous experience but because of availability, I was forced to come back and was very hesitant but again, thanks to Josh, I'll consider coming back. The price of the oil change doesn't matter when it comes to quality of service.

Great

This was the easiest and most hassle-free experience I’ve ever had at a dealership! Zack and Rick were professional, friendly, and transparent right from the beginning. It made buying a new car so much easier than I had anticipated!

I had an appointment at 9:30 am !and wasn't done until 11am.

Everything went great

Timely

Always top notch and stuff!!!