1522 Reviews Found
Business Response
Christie, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
It was ok except I asked if you accept synchrony car care card. It's says on their website you do. The service advisor acted like he didn't know anything about. If you don't you should let synchrony know to take your name off their website
Dannette H.
Sardinia
Business Response
Dannette, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Mike Castrucci Chevrolet Sales, INC., we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (855) 317-4108 to discuss ways we can better serve you in the future.
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Business Response
Ricky, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you so much for the positive review! We look forward to your next visit! Take care!
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Confirmed Service Customer
Service tech was friendly, knowledgeable and helpful.
Missy T.
DEER PARK
Business Response
Missy, we're glad to hear you found our staff was so knowledgeable and helpful! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
They got me in & out quickly for an emergency service issue, and Josh was most helpful!
Alisha C.
CINCINNATI
Business Response
Alisha, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Josh is an outstanding professional at Chevrolet. He was transparent, accommodating, and very knowledgeable about the services offered. He was able to answer all of my questions and provided me with the best options for my needs, while being friendly and extremely helpful throughout the entire process. I would highly recommend him to anyone looking for great service and a hassle-free experience.
Sean B.
Cincinnati
Business Response
Sean, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Ashley, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Robert, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Only issue is I made an appointment only to be told when I got there that its first come first serve, why make appointments then? The appointment meant nothing, so why do that and set expectations that clearly were not going to be met. The people were fantastic, (stress that the rating is not about what the people I dealt with did, they were fantastic and 5 stars) the process of "appointments" not so much.
Scott R.
MORNING VIEW
Business Response
Scott, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Every person was professional, friendly and helpful.
Kathryn W.
FLORENCE
Business Response
Kathryn, we are very happy to have provided you with such a positive experience! We hope you have a great day!
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Business Response
Dorothy, thank you so much for your high rating! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Business Response
Raymond, It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Friendly, great service at an affordable price
Frank L.
BATAVIA
Business Response
Frank, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
I love coming here. Im very comfortable when I come in. I even bring my toddler with her tablet, to hang out while we wait! It's become an every 5000 mile tradition haha! The staff are very friendly too!
Kaeli B.
BATAVIA
Business Response
Kaeli , we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Donald, thank you so much for your positive comments about Mike Castrucci Chevrolet Sales, INC.! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
I would have absolutely given 5 stars, my first service there I was in and out! I went back in this time for an oil change and tire rotation and I was there for almost 2.5 hours! After 2 hours I had to go ask when it was going to be completed. The staff is very kind and friendly but it should not take that long or if something happened to where it was going to I would have liked to have been informed
Amy H.
GEORGETOWN
Business Response
Amy, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Honest and forthright salesman, easy to do business with the finance manager.
Pamela M.
MILFORD
Business Response
Pamela, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Castrucci Chevrolet Sales, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Connie, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Castrucci Chevrolet Sales, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Went in for an oil change and tire rotation (was there 3hours with an appointment)guy came out and told me they would need to replace the oil pan(738dollars) because the drain plugs would not stay in I said no.seems as though they stripped the threads on the plug.i am a regular oil change customer and have been for years.you are the only one who do my oil change.my paperwork said they put in an oversized bolt and it's not leaking.i feel that if they stripped the plug threads then the customer should not have to pay to fix their mistake.i sure hope if I have an issue with leaking that this will be handled .I would really prefer not to cause a big stink about it but will if necessary.i was very disappointed with this and this could keep me from ever purchasing a vehicle from your dealership.i put my trust in your service people to take care of my car and I felt I was being taken advantage of because I am a female.i am also from a gm family.
Sarah G.
PLEASANT PLAIN
Business Response
Sarah, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (855) 317-4108 to discuss your concerns, as your satisfaction is of utmost importance to us.