1516 Reviews Found
Confirmed Service Customer
The service reps don’t want to acknowledge you when you walk in the door. They let you stand there and wait. It’s getting worse each time I go in for service. It’s also sad I have to check my car over before I leave to make sure there are no figerprints on my seat or oil spilled on my engine.
Christina B.
Milford
Business Response
Christina, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 317-4108 when you have a chance. Thank you, and we look forward to hearing from you.
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Confirmed Service Customer
Tiffany smith was absolutely amazing!!! Tiffany is always very helpful, and always so welcoming! 10 outta 10 id recommend her to anyone looking to schedule service.
Michaela S.
BETHEL
Business Response
Michaela, we're happy you found our staff to be so supportive during your experience here at Mike Castrucci Chevrolet Sales, INC.! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Good experience getting warranty work done. Fast turnaround
Stephen K.
CINCINNATI
Business Response
Stephen, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Stephanie, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Business Response
Sonya, we are very happy to have provided you with such a positive experience! We hope you have a great day!
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Confirmed Sales Customer
Travis and Ed are great! They take the time to listen to people want and don’t just try to sell a car.
Daniel C.
SARDINIA
Business Response
Daniel, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Castrucci Chevrolet Sales, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Steve, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mike Castrucci Chevrolet Sales, INC. If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Jerry, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (855) 317-4108 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Jessie was vey helpful and kept me updated on the status of my corvette
Gary M.
MILFORD
Business Response
Gary, we're happy you found our staff to be so supportive during your experience here at Mike Castrucci Chevrolet Sales, INC.. We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
This was the quickest I was in and out for an oil change
Jennifer R.
AMELIA
Business Response
Jennifer, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
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Confirmed Service Customer
The people at the dealership were very courteous and professional . The work performed on my car was done in a very expedient manner .
Ricci W.
CINCINNATI
Business Response
Ricci, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The best damn dealership I have ever been to. Dug was nice to.
Kevin B.
AMELIA
Business Response
Kevin, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
The buying experience was perfectly fine with Ryan. I had to bring the car in five weeks later to get a window fixed they would not roll down every time. I got a rental car, however, was not told that I had to be taken over to another town to pick up the rental car while I’m trying to do this during lunch break at work which is that I’m making me late back to work. The rental car part of the experience needs to be better than what it currently is
Charles W.
GOSHEN
Business Response
Charles, we appreciate you taking the time to leave us this feedback. Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
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Confirmed Service Customer
They do good work very good work and courpercy on air job
Michael H.
CINCINNATI
Business Response
Michael, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Came in for scheduled oil change at noon and didn’t leave until after 3p. Tech dropped something down in engine they had to take cover off and retrieve it. They did provide a rental but had to take shuttle to another location to pick up but after I sat for an hour and half waiting on someone to come tell me the shuttle was there. I had to finally go to check out counter and ask. Girl said oh yeah they been here. Did get rental and came back next day by 1pm to get my car. I can’t believe I had to pay for the oil change $61 and some change. It should have been covered due the inconvenience you all caused me!!!! I had to wait entirely too long and had to get someone to go pick my children up from school because I was stuck!! I had to rearrange my schedule to return car Saturday. NOT happy at all!!
Rhonda H.
MIDLAND
Business Response
Rhonda, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (855) 317-4108 at your earliest convenience to discuss how we can turn this experience into a positive one.
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Confirmed Service Customer
We had the oil changed. I have used Castrucci Chevrolet for 20+ years. This time, almost a week later, black dirty oil is still dripping from my Traverse onto my concrete garage floor that had no prior oil stains. Yes, it really is still dripping. We can see with the dipstick the oil was changed. I cannot get the oil off my garage floor now.
Geri G.
LOVELAND
Business Response
Geri, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (855) 317-4108 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
We came to look at vans that could be modified for a wheelchair lift for our daughter. I knew from the website which van I wanted to look at first and after seeing it, that's the one I wanted. But there were features on another van that my husband really wanted. Sean Barrow was so helpful and answered every question we had. He went above and beyond to make sure both my husband and I got what we wanted in the van. Our experience with Sean and Mike Castrucci was top-notch!
Laura H.
WILMINGTON
Business Response
Laura, your satisfaction is important to us, so we want to sincerely thank you for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again soon!
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Business Response
Toni, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Richard, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Technician was very courteous, listened to my concerns and explained everything. Very good experience.
Brenda S.
MILFORD
Business Response
Brenda, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!