Customer Reviews

Very positive experience. Hope I enjoy my Silverado as much.

It was a great experience with great people. The workers are super nice and dedicated

Had An appointment for service. Did a great job of getting me in and out in a timely fashion. Very friendly staff 100% satisfied.

Jim Castrucci was friendly and attentive and did what it took to get me in and out in a timely manner. Thanks Jim

I arrived early for my appointment and was helped right away, had a small problem that they fixed. Am very happy with the service.

Just a typical oil change.

I had a good Experience When it came to actually looking at the car I ended up buying, but I only had it for a month before I had to take it in to get something replaced, and they knew about the issue before I even got the car and I was told that the issue “would work itself out” so I trusted them and got it, the issue only got worse on my car so I brought it in to be fixed, they didn’t call me when it was done I had to call and figure out when it was done and I didn’t know that there was a $200 deductible that I still had to pay even though it was fully covered, when I talked to the manager Robert about it he seemed very snoody to me and I asked him “I only had this car for a month and I had to bring it in, I feel I shouldn’t have to pay because of this” and he came back at me with a very poor attitude saying “well you got a good deal on the car so why complain about $200?” I was angry about how he talked to me, it was very unprofessional in my opinion, you don’t treat your customers like that that you just sold a car to, I ended up only paying $100 for it because they payed half, but I still think I shouldn’t have payed at all with as little time that I had the car, if this is how they treat customers with car issues then no I wouldn’t recommend this dealership to anyone if that’s how my friends will be treated, and if I end up ever getting another car it most likely will not be with this dealer

Charles are salesman was great!

We really appreciated the no pressure salesmen. We came from Wyler where they were making all sorts of promises they could not keep (a $48,000 Blazer that he claimed he could get me into for $500 a month) and a very high pressure approach.

Excellent service department!

Everything was great! I'm still waiting to hear back about when the vapor recovery unit will be ready to put back on my truck.

After attempting to work with Jeff Wyler in Eastgate I decided to give these guys a shot and within two days they were able to get the car I wanted from Indiana and have me driving by the weekend. The other dealership claimed this wasn't possible. I will be a return customer for sure.

My 2011 Chevrolet Impala LTZ was in need of having the power steering pump replaced. I phoned for an appointment and was able to be scheduled at a date and time that was convenient for my schedule. From the lady who took my initial phone request to the gentleman writing up the work order to the young lady at the cashier's desk, I encountered nothing less than professionalism. I received a phone call confirming what work that was needed and what the cost would be, and another call telling me my car was ready for pickup. Mike Castrucci Chevrolet will continue to get my business.

It was a very good service experience. Service was completed in good order and time.

Great experience. Nick was a great salesman, and the gentleman in finance (his name slips my mind now... worked as a food service manager with Jeff Ruby, was from Chicago?!? Rick maybe?!?) was an outstanding individual to work with. Nick spent a great deal of time going over the car, the process of the sale, and worked hard to meet all of our needs and request during this car buying and trade experience.

Extremely friendly and caring. I had a great experience!

Treated rudely by associate. Was sane reason I chose to use other dealership over a year ago. Was also told my 9:15 appointment would be complete by around 12 and I had to call at 2:30 to find out it still wasn’t complete. Then associate argued with me and said he told me they’d try and ended up having walk in oil changes. What’s the point of having an appointment if treated in this manner?

It was great no issues. I believe I found my new dealership

I was told I would get more for my trade in. And i didnt. I got less than carvana was going to give me. You didnt drop any in the price of the vehicle i bought. I was told i was getting a warranty only later to realize i was charge 2 or 3k for the warranty...a warranty which I thought was part of the deal I was making...and the warranty has a $20] deductible.

An excellent dealership/service center! I recommend it highly😊