Kenny, are salesman was GREAT! We told him what car we wanted, price, etc. and he went above and beyond to make that happen! For only being on the job 4 days he did amazing! I want to also mention, I believe his name is John, who helped with explaining the different features in the car, how they work, etc. Very knowledgeable and helpful. Thank you. LOVE my car and get many compliments. I give Kenny and John excellent rating along with Mike Castrucci dealership. Thanks again!
Not happy with my recent experience. I had a leak somewhere causing water to pool in my trunk and the techs did not update my tire sensors after rotating my tires. The leak was 2 bolts that were missing from my break light. This was clearly not something that I caused, but because I was 2 thousand miles out of warranty, the dealership was going to charge me over a hundred and twenty dollars. My husband had to call and complain. To make matters worse, after I got my car back, there were greasy finger prints on my head liner, as well as water lines on the rear pillars from the leak. Not impressed!
I always enjoy going to Mike Castrucci and seeing everyone there. They are a great group of people from sales to service to parts department. Jim is always smiling and great to work with. I will continue to bring our vehicles there. They are like family.
My salesman Lou was great! I feel he did everything he could for me. The thing I did not like was the car I was looking for was priced on the internet for one price and I had to haggle for a price CLOSE to it, not the price listed on. I spoke with the Middle Finance Manager and told him that the price should be the same. If not, it made me not trust the Dealership, from the start, with my car buying experience. I love the car I have just did not like the haggling, that was not necessary. I own my business and the price I set is the price. I do not expect my customers to haggle with me to get the best price. I know up front what is my price and I am sure any business or car dealership knows what is the price they can sell anything and make a profit.