1353 Reviews Found
Confirmed Service Customer
Service manager was so helpful as well as the cashier. Got my tire fixed quickly. Very professional. I will be bringing my car back for all of it's service to you from now on
Mathew H.
Milford
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Your service consultant, Josh Mullins was the gentlemen waiting on us. We bought two cars in for an oil change and tire rotation. I told Josh that the brakes on my Cruise were dragging and I was changing them myself. He then told me that he had to red flag it on the invoice in case I was in an accident, I took that as a attitude issue. The last two times we have taken our car down for service, we have had service techs that didn't seem to like there jobs. We used to see a James Castrucci every time we came in for service, but he hasn't been at the service desk these past two times. We always taken our car to Castrucci Chevrolet because we usually get treated well, just not the last two times.
Lawrence D.
WILLIAMSBURG
Business Response
Hi, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at (855) 317-4108 when you have a chance. Thank you, and we look forward to hearing from you.
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
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Business Response
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (855) 317-4108 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
John and his team were fantastic! Open and honest.
Brandon M.
BATAVIA
Business Response
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future.
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Confirmed Service Customer
Kept vehicle over two weeks. Paint job looks great.
Amy H.
CINCINNATI
Business Response
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hello, we really appreciate your feedback! Until the next time we meet, take care!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Mike Castrucci Chevrolet Sales, INC.
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Confirmed Service Customer
Service personnel were very professional and friendly.
Amy S.
Cincinnati
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Sales Customer
As usual it was a struggle to come to a deal. Buying a car is always a challenge. Salesman was fine but dealer is not always honest when you discuss the realities of car buying.
Nicholas R.
FORT THOMAS
Business Response
Hi. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 317-4108. Take care.
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! We hope you have a great day!
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Confirmed Service Customer
Prompt service on short notice and completed within a difficult time frame for me.
Glen O.
LOVELAND
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Mike Castrucci Chevrolet Sales, INC. and we hope to see you again.
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Confirmed Service Customer
Very helpful and had the problem fixed the next day!
James K.
WILLIAMSBURG
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
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Confirmed Service Customer
The service staff was kind, quick, and engaging. Best customer service I’ve had in awhile. Thank you guys for great service!
Michael E.
BATAVIA
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mike Castrucci Chevrolet Sales, INC.! We hope to see you soon!
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Business Response
Hi there, thank you so much for your positive comments about Mike Castrucci Chevrolet Sales, INC.! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
The online application was easy. The time from app to decision was fast. The communication was clear. We drove in from Illinois because the selection was great and the prices were unbeatable. Even though we were running late due to unexpected weather, they were ready for us. The time between test drive and signing the docs was only 30 mins. They had the docs ready & the temp plate on the van. It was the shortest time that I've ever spent at a dealership. These guys are pros and it really showed! I'd gladly recommend to anyone!
Lynette L.
CRESTWOOD
Business Response
Hi. Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Great place that you can trust to have your cars and trucks worked on. Honest and reliable place to go.
Connie D.
MASON
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Greg was very friendly. He kept me informed about the work done on my truck.
Thomas G.
CINCINNATI
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Greg here at Mike Castrucci Chevrolet Sales, INC.! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Service Customer
Oil change and tire rotation was fine. Dealership recommended changing spark plugs, wires, and several other items that had already been quoted to us at the last oil change. We took the van to another mechanic and had these items changed, yet it was still recommended this oil change with a ~$500-$1000 quote. Not professional in my mind, appears the plugs etc really weren’t checked.
Andy C.
BLANCHESTER
Business Response
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 317-4108.
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Business Response
Hi, we want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!