Took, my car in for a oil change, told them again about my brakes feeling like they were locking up, esp going downhill when wet I have asked 3 different times for this to be checked and have been told they couldn't find anything wrong. Asked them again to check this time and NOW there's a problem ! Both front rotors need machined @99.99a piece, plus the brake lines need "induction"which they tell me is recommended every 20,000 miles. Hmm, I'm at 43,000 miles and this is the first I've been told this. The cost of this$130. I also have a rattling coming from underneath my car toward the back that happens upon accelerating, esp uphill.... They were unable to duplicate this. IT DOES IT ALL THE TIME !!! SO, I'm sure this will be something that should have had regular maintenance on it after I've brought it in 3 times to have it checked. I need new tires, I know this, didn't ask for that to be checked and the final thing was, after telling them to do just the oil change, I went to pick it up and was charged $99 for diagnostic ! I was not told that when dropping of the car and what diagnostics did they do ?
Replacement carpet ordered was not installed based on some Technical Bulletin. The carpet reinstallation appears to be good and we were informed that if anything went wrong again to contact the dealership. The loaner car was clean and functioned well.
Service is great. Everyone is extremely helpful and friendly. My only gripe (along with anyone that does all their service at a dealership) is that the labor rates seem to be high both in terms of price and in terms of quote length for said rates. other than that the service is extremely good and the work done is quality.
We couldn't come to an agreement at another local dealership, so we stopped at Castrucci. It was a great experience. Happy and personable staff. No unnecessary squabbling or frustration. We presented what we wanted and they found a way to make it happen. Big thanks to Patrick Rodgers for all the help and assistance.
Greatest car buying experience to date. Awesome salesman and the sales manager called me personally to work on the deal. Finance had it ready when we got there. Simplest process ever. And for a great deal as well