Customer Reviews

Took, my car in for a oil change, told them again about my brakes feeling like they were locking up, esp going downhill when wet I have asked 3 different times for this to be checked and have been told they couldn't find anything wrong. Asked them again to check this time and NOW there's a problem ! Both front rotors need machined @99.99a piece, plus the brake lines need "induction"which they tell me is recommended every 20,000 miles. Hmm, I'm at 43,000 miles and this is the first I've been told this. The cost of this$130. I also have a rattling coming from underneath my car toward the back that happens upon accelerating, esp uphill.... They were unable to duplicate this. IT DOES IT ALL THE TIME !!! SO, I'm sure this will be something that should have had regular maintenance on it after I've brought it in 3 times to have it checked. I need new tires, I know this, didn't ask for that to be checked and the final thing was, after telling them to do just the oil change, I went to pick it up and was charged $99 for diagnostic ! I was not told that when dropping of the car and what diagnostics did they do ?

Very friendly. Down to business. Got in done as quickly as possible.Very fair in their deal.

Replacement carpet ordered was not installed based on some Technical Bulletin. The carpet reinstallation appears to be good and we were informed that if anything went wrong again to contact the dealership. The loaner car was clean and functioned well.

Service is great. Everyone is extremely helpful and friendly. My only gripe (along with anyone that does all their service at a dealership) is that the labor rates seem to be high both in terms of price and in terms of quote length for said rates. other than that the service is extremely good and the work done is quality.

Christina was wonderful. They got my car in quickly and got it done.

Christina (I think that was her name) she was really nice and answered all my questions.

Best experience ive ever had for an oil strong!

We couldn't come to an agreement at another local dealership, so we stopped at Castrucci. It was a great experience. Happy and personable staff. No unnecessary squabbling or frustration. We presented what we wanted and they found a way to make it happen. Big thanks to Patrick Rodgers for all the help and assistance.

Saved me more money than planned. Always good.

Nice friendly staff, assisted as needed and caring for vehicle and needs of waiting.

Very easy to schedule appointments.

Everyone made me feel like I mattered. And they were trying their best to help me into a new car

Greatest car buying experience to date. Awesome salesman and the sales manager called me personally to work on the deal. Finance had it ready when we got there. Simplest process ever. And for a great deal as well

Patrick Rodgers is a great salesman and treats his customers very well - he is a great part of your team

Service was quick, friendly, and dealership was clean and enjoyable.

I had a fantastic experience with your dealership. John Flint was great throughout the entire process as was Rick Loomis

Body damage repair. Work performed was,excellent..

Mike did an amazing job and was very helpful!

Easy reservation, friendly check-in, quick and efficient to accomplish work and get me on my way.

awesome