Customer Reviews

Was great

Great!!!!

Took care of the issue with our transmission with zero hassles great service team!!!!!!!!!!!

Courteous and listened to what I needed. Help me establish credit after a rough patch and did everything they promised

Everyone was very friendly. Check in and check out was fast. Nice waiting area

I stopped in with hopes of getting an oil change without scheduling ahead of time. They got me in and out quickly, rotated tires, re-programmed TPS, and even fixed a nail in the tire. Everyone was super pleasant to deal with.

Always a Good experience at Mike Castrucci. Keep up on oil changes and and give me good advise to keep me safe on the road ,Great Customer Service and Mechanics...

Mike Eimer my sales rep really helped me out.

The associates were very friendly and helpful. Waiting area was very comfortable and clean.

Good customer service....

I buy & service all my cars at this dealership

We've bought our vehicles from Mike Castrucci for many years. Service Dept is great.

Awesome!!!

Absolutely awesome. Went in for an oil change and tire rotation, we were out in 45 minutes. Not to mention how sweet everyone was with my kids!

Mike and Sean were excellent to work with. Great customer service and knowledge. I will be sure to continue to tell everyone I know that Mike Castrucci is the place to go!

Had a great experience, and our service manager Coty was very courteous and on top of the situation. He set me up with a loaner, and kept me up to date on the progress of my car

Brought back 2019 Tahoe I purchased from your dealership for a small issue...for the 3rd time. This time, a new part was ordered with no eta. Scheduled appointment online with webchat and asked for a loaner for the day of scheduled service. I show up, no loaner and none available. Please do better.

Everyone very friendly, knowledgeable and professional

It was pleasant and fast

I had the fabric coming out from underneath the driver's side seat latch on the shoulder. I was called and told that my part was in and that I could schedule a time to drop my car off. I dropped it off on a Thursday and my service guy told me it would probably be done the next day on Friday and that they would call me when it was done. I never heard from them until Saturday morning when I called them and they couldn't find out anything about my car, including the paperwork on it. The lady told me to call back first thing Monday morning. I called Monday morning and my service guy told me that they were still looking for the part and that once they found it at a dealership locally they could fix my car. I'm not sure why I was told they had the part when I dropped my car off, when in reality they did not. The dealership fixed it somewhat to where it's not noticeable now but it's probably going to start coming apart again. I mentioned that to the service guy and he said he agreed it would probably start coming apart again, and if it does to just bring it back in and they'll fix it again. That was not the response I wanted. When I took my car and dropped it off, it was spotless as I just came out of the car wash before I dropped it off. When they brought my car to me as I was picking it up, it had been parked under trees to which it had leaf residue all over it. It was also very dusty as if it was parked near a high traveled area. I dropped my car off to them and spotless condition, and I expected it to be returned to me in the same exact way. I was not happy with having to hand wash my car and having two use a special soap and cloth to get the sappy leaf residue off my paint.