1062 Reviews Found
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Confirmed Service Customer
Jessie was very good at keeping me posted on the progress of the work on my car, and also great at communicating the issues that were fixed.
Steve Y.
CINCINNATI
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Confirmed Service Customer
I arrived early and I my car was finished just after my actual appointment time.
Donna H.
WEST UNION
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Confirmed Service Customer
Staff is always friendly and helpful and courteous.
Mary P.
CINCINNATI
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Confirmed Service Customer
Very Friendly and finished in a timely manner.
Tracy J.
GEORGETOWN
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Confirmed Sales Customer
So far, we’ve had an easy and fret-free experience. The entire experience with each team member has been smooth. Let’s see how it all finishes.
Michael T.
AMARILLO
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Confirmed Sales Customer
It was very easy going, and that honestly the best feeling for when I was making a large purchase. I felt comfortable with Zack P. And the finance manager. Both were helpful and not pushy. I would recommend them.
Jasmine K.
WASHINGTON COURT HOUSE
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Confirmed Service Customer
I was greeted promptly and welcomed into the waiting room. The waiting room was accommodating while I waited for my service. After service was done, I was notified, and there was even a recall, taken care of that. I’ve been waiting for parts for a while, and that was a pleasant surprise.
Richard M.
Cincinnati
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Confirmed Service Customer
Nice service rep Hood wasn’t closed and came up on my drive out of the lot.
Carla R.
MILFORD
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Confirmed Service Customer
Consistant Professional Excellent Service every Time (and I think about vacuuming my vehicle every time I step into it , thank you for doing that for me without me asking or expecting ) ⭐️⭐️⭐️⭐️⭐️
Edward D.
LOVELAND
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Confirmed Sales Customer
Started out not so good but a few days later it got better Larry Watson is alway a pleasure to work with this is the 3rd truck I have leased through him!!!!!
John D.
LAKE WAYNOKA
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Confirmed Service Customer
service was great , But I think the price of service was on the hight side
Rick M.
MILFORD
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Confirmed Service Customer
People are good, service is fine but not happy about paying 3% for using a credit card. If it wasn't for the 3% more you would have gotten 5 stars.
Sandra B.
MIDLAND
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Confirmed Sales Customer
We are very dissatisfied with our purchase from Castrucci Chevrolet, and give the dealership a "0" star review, but their system requires me to give at least "1." 1). Salesman Andrew - nice guy. Very personable. Showed us how to operate the vehicle's features. However, when we called him later that night (Friday) with an issue, he did not return our call until the following Monday with a text. His text stated that he would look into it and get back to us, but he didn't. A salesman should always return a customer's call/text. 2). Finance Department - fast talker. Moved the paperwork signing process along too quickly, although documents were reviewed and key points of interest were noted. A few hours after the transaction, we changed our mind about the financing option we chose, thus acknowledging our mistake. We were at the dealership first thing the next morning hoping to change financing options, only to be told that we were too late and the loan was already funded, proving that Huntington Bank moves at the speed of light on holiday weekends in order to secure a sale. We were not asking for anything that wasn't offered at the point of sale. No offer was made to contact the bank and cancel the loan, contact the General Manager for assistance, or anything else. We will not purchase another vehicle from this dealership and will pass the word around to others. We will also not do business with Huntington Bank in the future, because our credit score is 830 and we feel that the interest rate we were given is too high for that rating. 3). Service Department - after this purchase, we received a secondhand account from a reliable source of their faulty service department. We were given a free oil change ticket as part of the purchase, but will not be using it.
Michael D.
WINCHESTER
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Confirmed Service Customer
Your mechanics weren’t able to serviced my backup camera without several transfer your downloading abilities I suppose and now it’s out again.
Isiah H.
CINCINNATI