1050 Reviews Found
Confirmed Sales Customer
They made the process seamless and worked with me to get the truck and deal I felt was fair. I spent less than 2 hours total with them completing the paperwork and walk through of the vehicle. I will definitely contact them first for my next purchase.
Brad E.
LEBANON
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Confirmed Service Customer
I scheduled my routine oil change, tire rotation for this visit. I was in and out. Service was great!
Yolanda W.
CINCINNATI
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Confirmed Service Customer
On time /accurate / friendly/professional
Patrick S.
CINCINNATI
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Confirmed Sales Customer
When we first arrived at the dealership, TRAVIS came out of the door, hand extended and welcomed us to Mike Castrucci Chevrolet. I told him what car I was interested in, he went out in the lot, brought the car to the building. We looked at it and bought it. TRAVIS was very thorough and explaining the features of the car, and how the items on the dashboard worked compared to what we were used to. I would definitely recommend to anyone looking to buy a car to go to Mike Castrucci Chevrolet and see TRAVIS LANE.
Charles D.
CINCINNATI
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Confirmed Service Customer
Got me in and out in less than 1 hour and did a great job. Great bunch to do business with.
Connie D.
MASON
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Confirmed Service Customer
Jesse did an excellent job of keeping me updated from start to finish. She’s very organized and customer service oriented.
Richard T.
AMELIA
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Confirmed Service Customer
On 02/12/2024 I brought my 2022 Colorado (mileage 11,780) in for service because for several weeks, when putting the vehicle into Park, turning off the ignition, more and more frequently the key would not release from the ignition. I was having to restart the engine, move the vehicle, shut off engine, and try to remove key - often several times before the key would release. Castrucci service techs were unable to duplicate the problem, so no work was done. The problem persisted for me over the following week. Twice I had to leave the Colorado parked, leaving it with the key in the ignition (with doors locked). I called Castrucci, talking with the service manager, John Whitaker. He agreed to personally check my Colorado, so we set a date for my return. On 02/23/2024 I returned... and the problem immediately occurred for him and for another service adviser he called out to confirm. Bulletin PIT5880 indicated that this problem is most likely an INTERNAL SHIFTER ISSUE. Dealer had this SHIFTER in stock, and replaced it (under warranty) in about 1-1/2 hours, and I left this time as a very satisfied customer !!
Roger H.
CINCINNATI
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Confirmed Service Customer
Friendly and welcoming staff. Top notch service every time!
Randy J.
Springbarrow
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Confirmed Service Customer
Service was very helpful, wonderful experience
William C.
Milford
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Confirmed Service Customer
A good experience. The problem was under warranty so I wasn't charged for the problem. The diagnostic process took longer than expected so I was offered the shuttle service. The drivers were very nice and they were excellent drivers. I will continue to have my vehicle serviced at this Dealership.
Deborah S.
LOVELAND
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Confirmed Service Customer
Andrew was the best from start to finish. He continues to exceed my expectations, even after the sale.
Roger W.
CINCINNATI
Business Response
Roger, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
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Confirmed Service Customer
Service was excellent!! Pleasant atmosphere!! Clean!! Fast !!
Kim P.
CINCINNATI
Business Response
Kim, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
John Whitaker is the best service manager around and Courtney takes great care when working on my Camaro!! The best!!
John W.
AMELIA
Business Response
John, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
Everything went well, other than I had more wrong with my car than expected. Good thing for extended warranty.
Ashley B.
OXFORD
Business Response
Ashley, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Good service provided by all staff fast and easy to set up appointment would definitely recommend
Joseph P.
WEST CHESTER
Business Response
Joseph, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
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Business Response
Kent, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Michael, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
The report paper was incomplete. All was was great.
Steve F.
NEW VIENNA
Business Response
Steve, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
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Business Response
Victoria, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Tonia, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!