Our Reviews

Easy to schedule, fast and courteous service. Taylor explained everything to me right down to the final price.

Tire install was a smooth and quick process- always quality work

Tiffany is great. She always provides great service.

Was fantastic

Always courteous and helpful. Great experience. Jeanne Martin

Ed was helpful and pleasant, and never pushy. Everyone at the dealership was courteous. Financing was easy, and I wasn't pressured to buy things I didn't need.

The experience was positive, and the employees were knowledgeable and helpful.

The service is top notch. I can always count on going there and getting everything I want. I’ve bought 4 vehicles from there in the last 10 years I believe.

2 hours for oil change, tire rotation and alignment seems a bit long

Good

Josh was great

While it was unfortunate that I had an expensive repair with a fuel pump replacement, I was very pleased with my overall experience!! Taylor was my Service Advisor. He provided excellent customer service with everything that I experienced.

Service team was great. They told me an hour to about an hour and a half. Service was done in 50 minutes. Great job

Good

Got everything done in about 3 1/2 hours with Loan, etc., once the 2025 Crimson Red Trailblazer LT got to Capstrucci. Andrew was very good at getting me what I wanted and using my GM Legacy Employee Discount Number. My previous attempts the last 2 yrs. at Castrucci no one seemed to want to sell me a SUV, plus you had no LT's.

It seemed like my oil change was rather quick

Always satisfied with competent care at Mike Castrucci thanks to Josh Mullins.

This is the second van we’ve purchased from Mike Castrucci Chevrolet and as always everyone was great to work with, they got us the best deal and we drove away happy!

Awesome.

As usual, service was excellent

Friendly salesman , very helpful and tended to our needs right away. We were able to test drive our new Trax. From start to finish we purchased our new CHEVY TRAX within two hours. We are looking forward to driving it out West next year.

The team was fantastic providing me with the right information to make an informed decision and made the process so easy. Mike Eimer was a huge help in the process and the team worked together to make everything happen smoothly.

I have been having work done here for years! Great service department staff. Every time I come in for service, my salesman makes it a point is talk to me.

Got me in quick and found the problem quick

Always friendly and knowledgeable. I was told at least an hour when it actually only took about 45 minutes.

Everything went well. Was hoping that the software update on my radio would be done but it appears that they are still working on the issue.

Great service as usual from the service team.

Josh in service always takes care of my vehicle and makes each visit quick and convenient! Customer service is a priority every single time!!

The service department was neat and clean; they attended to my cars oil change and tire rotation in about 60 minutes. The staff was friendly and knowledgeable.

Always a good experience every time I do business

I purchased my vehicle from this dealership and the service department is just as spectacular. Joshua is my favorite specialist, he always gives me very detailed of what I need completed and why.

Travis was an friendly sales rep, the dealership was clean, and the process was smoothe. I will recommend my friends and family to start here when purchasing their next vehicle.

The second vehicle that we have purchased through Mike Castrucci and I would recommend them to anyone. We live out of state and they delivered both on time as they said they would. Travis, our salesmen is top notch!!! The process was quick and easy and not like the dealerships around our area. Our suburban is beautiful! Just what we wanted. I must say, buying a vehicle without actually seeing or driving it in person can be a bit scary, but we got exactly what we saw online at their web page and it was just as described. Would diffently do it again.

It was awesome!

The service reps are really good

Mike was awesome to work with. Super impressed with total dealer experience

Came in for a tire repair. Quick and to the point.

Salesman was very helpful

Everything was wonderful. The work was completed within the expected time frame. They even shuttled me to a nearby location so that I could get lunch and then sent the shuttle back when my vehicle was ready to be picked up.

Good experience

Josh and his minions take excellent care of me and my automobiles…you have a good service department

To the point,got the job done in a timely manner.

Great

The service advisor Tiffany was very helpful and knowledgeable.

service advisor Tiffany is very knowledgeable and friendly. she makes visit easier

Firstly I am disappointed that my engine, which has been meticulously maintained, had not one, but two of the four pistons fail under 90,000 miles. One was replaced under warranty, the second failed so badly it damaged the cylinder and I had to replace the engine. This engine has known issues as I have read the horror stories of other customers that had the same ordeal happen to their vehicles, why is GM not stepping up and warrantying its manufacturing problems that are causing this? I paid a significant sum to have the engine replaced at a GM certified dealer, then had several problems occur that didn't exist before the engine replacement so had to take it back and wait 11 days for them to correct the issues that they should have made right when the new engine was installed. I have been a driver of GM vehicles for over 30 years, this situation makes me think it may be time to consider another manufacturer. DO BETTER!!!

My grandson brought it in for service so I an't judge, sorry.

Everything good

Good job

Great experience

Very helpful & friendly. Mike and Adam were awesome to work with!

the visit was GREAT as always. Quick service even with a small crew the day before Easter. Thanks again

Andrew was great to work with. Made this the easiest new car purchase we have ever made. Finance guy was great as well and had us in and out very quickly.

Great Service.

Relaxed environment. Willing to listen. Great friendly customer service

Advisor was great but still having issue with message coming up saying to service park assist. Doesn’t always come on but was told you can’t do anything unless the light stays on?

We purchased new tires for our van and had some general maintenance completed. Our service advisor, Josh, is always professional and delivers on his commitments!

So appreciated the kind and knowledgeable staff and sales team. When we ran into a couple of challenges, you took care of it quickly. Thank you so much.

Patrick was extremely helpful

Fast service and friendly staff

Mike was excellent! Very personable and knowledgeable. He helped me immensely. I will do business with him again in the future!

Getting an appointment was easy. The young man who greeted me was friendly, polite and efficient. The wait too have the work done was reasonable . And the man who checked me out was able to handle several demands on his time well. A good experience.

I took my car in for an oil change and tire rotation. The mechanic broke the lug nut off and I was told they may have to replace the lug nut plus the stud at a cost to me of $400.00 and maybe more if a hub beating is needed. I declined having it repaired because they broke it not me. After having my Chevy Trax serviced there since 2016 I will not be returning.

They know what they're talking about

Josh was great with communication and service

Everything went smoothly

Friendly knowledgeable staff.

Everyone was fantastic!

Brought car in for oil leak. Was told where leak was coming from and agreed to to repair . Only to find out car still leaked and when I returned car I was then given a list of multiple things that need replaced with a quote of 3500. Why were these issues not first discovered in my 189 diagnostics charge. I feel ripped off to be honest

The experience was excellent. I really appreciated the fact that the mechanic pointed out a defect in the tire (sidewall) that could have caused a serious issue while driving if not addressed by replacing the tire.

My husband and I have purchased 4 vehicles and always bring them in for servicing. The service department is great and the employees, I couldn’t say enough about them, especially Tiffany.

Very efficient!

Very easy friendly staff

Friendly people!

Very friendly and knowledgeable staff

I been waiting for my van delivery and no one letting me know what is going on. It been 3 days since I purchased

The team went over and beyond in order to accommodate all of my requests. I was very comfortable and very pleased with their attitude and their ability to get the job done. Larry Watson was a excellent salesperson and explained every detail thoroughly to my understanding. I will refer my friends and family to Mike Castrucci Chevrolet.

HEALTH PROBLEMS HAVE KEPT ME FROM PUTTING NORMAL MILES ON MY CAMARO. IT'S BEEN 7 MONTHS SINCE I HAVE NEEDED SERVICE. I WAS DELIGHTED TO SEE JOSH MULLINS BEHIND THE SERVICE DESK AND I TOLD HIM SO AS HE SHOOK MY HAND. HE CARES ABOUT MY CAR AS MUCH AS I DO. I EXPERIENCE OUTSTANDING TOP SHELF SERVICE!!!

Everything thing was great everyone are always very

It was my 1st oil change and rotation on my new suv. Everything went very smooth and the service advisor was very friendly and helpful. Thanks!

Service was done well and timely. However, the final price was higher than quoted by Josh at check-in without any explanation.

I always receive exceptional service. I've been coming here since 2014 and continue to do so. Justin at the check in is always professional and on point. Eddie Collett works on my car & has for 6 years and provides exceptional service .

You had the car I wanted, and the sales process was very easy.

Service Writer was great

Tiffany does a great job. Very friendly and provides frequent updates and great customer service. Not sure of the Mechanics name that worked on my truck, but I’m thankful for his great speedy work.

It was a no stress experience Mike was very helpful and understanding of my situation and gave me time to make a decision.

They got me in on short notice and I appreciate that

We were very pleased with the transaction. It went smoothly and all,of our questions were answered and details given we needed to know.

EVERYONE AT MIKE CASTRUCCI CHEVROLET ARE VERY WILLING TO HELP AND GIVE A GREAT DEAL ON A NEW CHEVROLET.

Service people are extremely friendly and helpful!

Think there is a broken link in your parts dept when it takes about 7 WEEKS to find part for my car in this age of everything being being computerized.

Staff if great, thanks Josh!

Service was outstanding, friendly staff

Josh and the staff at your dealership always does a great job! And they make you feel right at home.

light come on my dash had no appointment at servie department they fix my car in 1 hour thank you Great job

Excellent customer service!

In and out quickly

Did a good job finding a rattle in my dashboard. Were friendly and courteous

Great customer service!

Went for an oil change and ended up trading it in for a new vehicle

.

Patrick was very helpful and honest in the process.

Fantastic staff.

Great service!

Great job ..great staff

I showed up late in the afternoon to get an oil change and it was so simple. Just pulled into the service center and handed my keys to Josh Mullins, he did everything from there. He was quick and efficient, was back in my car in a matter of minutes. I'll be back for all of my car needs for sure. Thanks for providing me with great service at a reasonable price. Jim

I had an awesome experience service crew is excellent your general manager is excellent your loan officer is excellent your salesman is excellent and little fellow that sets in the glass office is excellent

Ed and Andrew were very helpful.

The professionalism of Andrew in helping my husband purchase a new car impressed me. My husband was looking for something that he could get quick after a car accident. Andrew was very helpful in assisting us with finding the best solution for our situation. So then I decided to buy a new car as well (even though I was not in the market to do so) and he was efficient in making everything happen smoothly. It was by far the best car buying experience I’ve had.

Great Service

Just purchased a new vehicle after getting an oil change. First, Tiffany in the service department always does a great job and puts a smile on your face. Then Jordan reached out to me before hand and took care of scheduled everything. Then Gary and Ryan helped me figure out which car I wanted and Ryan ran my mom and me around the entire lot looking. The process took a little long than I had hoped but everyone was extremely helpful.

Good visit, didn't take long, organized staff.

GREAT SERVICE DEPARTMENT.

great service, delivered under the estimated time.

Great service you really helped me out!

Everything went smoothly

Everything went well

I walked in on a Monday morning wanting my oil changed without an appointment. They got me in, changed my oil and I was out within an hour! That’s nearly unheard of anymore so I really appreciated it!

Friendly and efficient

Service was timely and staff was courteous.

The best around

Check in easy and service fast everybody helpful and courteous

Fast and friendly! No pressure to add unnecessary extra repairs. The tires really got rotated this time. ( I mark them) . The cashier was extra helpful also, helping with my GM points. Thank you for a great experience.

My visit was my first service for my 2024 Silverado 2500 HD. Your staff was very polite and friendly.

Friendly and great staff.

Everything went well !

Great service team!

The people were great; Nick and Andrew were professional and very attentive to our needs. I will direct my friends to your dealership for their vehicle needs.

Always friendly, always prompt and while all car stuff is expensive, always priced right.

Work was diagnosed and preformed with no issues. The reason for only 3 stars is the attitude I received from the service person upon my arrival and when asking questions concerning the repair and cause of damage. I hesitate to place this review as I know everyone can have a bad day but since this was sent to me three times I assume you really want to know. If you want more detail concerning this visit feel free to contact me. Otherwise I may be going to another dealership for my maintenance on my Traverse.

I think it was less than 45 minutes for an oil change, that was awesome.

Everything was perfect especially your service rep Josh Mullins. He's one of the main reasons I take all 3 of my cars to you for service. Something I do miss is a loaner car to use while my car is being worked on. This would minimize dead time. Thank You!

Jordan, Ryan and Gary are goi human beings and easy to work with. Enjoyed the experience greatly!

Friendly Professional Service

I buy & service all my vehicles from this dealer.

Dealing with the service department here is terrible!!! Very disorganized and they never seem to have enough representatives to help people. Just like the last time I brought my car here I stood waiting for 10-15 minutes for someone to check me in at the desk. I said before I would not bring my car back here for service, frustratingly so since I bought my car from this dealer! At least this time my service was done in a timely manner, however Mike Castrucci needs to get this situation corrected. I have been in about 3 times with my car to the service department and one time I actually spoke with the service manager about the way things were done/handled and clearly that didn’t help!! I’ll find somewhere else to get my car serviced!

Tiffany was great! Very friendly and outgoing, and had my car back to me pretty quickly!

Very quick and easy. Service people very nice.

Took my 2016 Tahoe in for front suspension issue. As I had spoken to two other independent shops, I was aware of what the problem was and anticipated the price to repair. I was surprised at the reasonable cost of the repair and Castrucci worked with my warranty company to make the process simple.

The service writer I’ve been assigned, Josh, is the very best. He is helpful and understanding. I feel very confident I get the best outcome and that my car is in good hands, with Josh in charge.

Not happy with customer experience at all! I had a diagnostic done prior to arriving and knew the problem with the Check Engine Light was the EVAP Purge Valve. Yet we still have to pay $200 for you tell me what I already knew. This is a 30-minute job and the part was $73. Originally when I received a call they quoted $675!!!! What?!!!! I called back and said there has to be a mistake. Well, it turns out there was a double charge on labor. The new total was now $431. Still a mystery as to why so high. This is approximately a $200 job, if I'm being generous. Then, I go to pick up and the guy at the desk says $431.62. I walked to my car and look at the receipt. It's $444.67. WTH?! Nobody said anything about a 3% credit card processing fee. I would have written a check or paid with a debit card to avoid the extra revenue generation fee, if I knew about it. Total nonsense and a disappointment from beginning to end. We are going to be in the market for a new car and thought about buying another Traverse or Chevy, but this experience has me heavily doubting if we'll ever be back! Sincerely, A Former Loyal Customer.

Really enjoyed Tex and the rest of the staff. Everyone was very friendly. Tex is very knowledgeable when it comes to the features of each model. He even bought me a sun hat. Also thought the video sent by Ed to show us the Trailblazer was a nice touch.

Nice people and good service!

Great customer service by Josh

Honest and easy to work with. Very accommodating. My only issue is that I did not receive all of the owner's manuals with the vehicle. Missing the Explorer conversion manual and the Alpine radio manual. The only one I received is 2024 Chevy Express Owner's manual. Not sure if there are any others that pertain to my vehicle. Emailed the dealership and they said they would "try" to locate them and mail them to me.

Every thing was good

They are excellent. I am in my 5th leased vehicle with them!!!

Best service department!

fast and efficient!

always great service

Jason was a fantastic salesman that helped us understand each stage of the process

Andrew helped make the entire experience smooth and enjoyable. From the test drive, trade in and answering all my questions about the vehicle, he was professional. He was engaged and eager to explain all specific features of the new car.

Great customer service and very knowledgeable staff

Andrew was very personable and was flexible to work with us. I would work with him again. Now after we decided to buy the truck, the process took way too long. We were not even financing. One of the options was to trade in a 2011 or newer and get additional money back. I asked did it matter if the title was rebuilt, and was told no. So we went through that process, only to find out the incentive money would not apply to a rebuilt title. Waste of time on that, as I asked that question up front. Then we sat for 90 minutes without anyone talking to us waiting on paperwork. All in all we were there for 4.5 hours. The first 90 minutes were on test drives, etc. but the next three hours we spent waiting. Too long, very frustrating. Then on top of that, when I was getting ready to leave, we notice there is damage to the truck. Small but it is brand new. Last thing I wanted to do at this point is talk to OnStar trying to sell me a subscription to their service, but I had to do that as well. Overall, liked our sales person, but the rest of the process was disappointing.

Very good dealership. Friendly people. Service fast Nice to talk with them.

My car was taken in on time and all work was completed quickly and to my satisfaction.

Jason Bauman was very very helpful!!!!!

Phenomenal people and process. From the first call to the vehicle walk through, everything was respectful and quality!

Great experience. Got my Trax in and out in a quick amount of time and answered the questions I had. I appreciate them taking the time to answer my questions and explain things to me.

All good

We were lucky to have Patrick as our sales associate. He was patient, knowledgeable, and very helpful.

I believe my cargo tray was replaced with another vehicle's cargo tray. It fit great when I dropped my vehicle off but now it does not fit properly and will not stay mounted as expected. The service team just told me they can't shrink cargo trays and told me it's a warranty request I need to submit separately. This is an issue for me

I appreciated Hunter, the management team, and finance working together on a Sunday to make the purchase possible.

Great experience from start to finish. Will be a returning customer

There very good people plus Larry and Adam will do anything for there customers they deserve a raise

Great service

Everyone was very helpful and polite. They took very good care of me while I waited for my car and when I had to leave my car overnight! It is definitely my place!

Been a customer since 1998. Great service terrific personnel.

Very friend associates.. go above and beyond to provide whatever they can to accommodate you and your needs

Was great!

Andrew and the team did a great job. I love my new car.

Thanks Josh!

MY 2012 CAMARO CONVERTIBLE CONTINUES TO RUN AND PERFORM LIKE NEW THANKS TO THE KNOWLEDGE AND EXPERTISE OF A VERY SKILLED TECHNICIAN NAMED KURT!!!

I appreciate the quick oil change and friendly service

Andrew and everyone involved was wonderful and will continue to come back in the future

Great people to work with!

good job

Had my daughter’s car worked on and it ended up being more work than anticipated. Tiffany, John and Glenn took great care of me and here care runs much better than before.

John and Tiffany were able to get me in on short notice, and get me out the door within approximately an hour of arriving at the service drive. I always appreciate the prompt and excellent care and service I received at this service department.

I was able to get my car in and out for an oil change and tire rotation, and a speedy manner! Jim and Josh in particular were amazingly, friendly and helpful!

oil change

Great customer service. Not a long wait for an oil change at all. They even vacuumed my front floor boards. Great job

Very nice and helpful. Quickly taken care of..Thank you so much!!!

This was my first time buying a car and Travis made this a great experience! It was a seamless process and my family and I enjoyed working with him and the team, thank you!!

Everyone is always very nice. Service was super quick

I had a great experience at Mike Castrucci Chevrolet in Milford. Larry was an excellent salesman and great to work with. He was honest with me and super friendly. He got the car that I wanted and the rates I wanted as well. He even took the time to clean the exterior of the car himself before I drove off. In addition, he was very informative and helpful getting me used to the new vehicle and all of the technology. The finance guys were also quick and great to work with.

I dropped off my car for a tire rotation and asked to have software updated on radio due to some small glitches. Was expecting it to take 2.5 days

Good service and easy to work with!

Service advisor was awesome. He is one of the main reasons I get service there. Excellent work.

Nice place nice people

Scheduling was very easy via phone call. Not so online. Upon arriving, they immediately started on the oil change/tire rotation. It was completed within an hour.

The experience was great it was easy thanks to Scott Steiner in wholesale parts for the recommendation and to Mike Castrucci for taking the time to talk to me, and to the salesman Mike Eimer for taking the time explaining everything and sending pictures and videos of the truck to help make the process easy and fast on the sale of my new truck, everyone at Mike Castrucci Chevrolet has been great!

Very efficient and friendly service.

Very friendly sales staff

Complete failure, won't return. Scammed me out of $195 (flat out lied and have proof). Unfriendly and horrible location to get in and out of. Already did a public google review to warn others

Friendly service people. Work done in a timely mannor.

There is always a no pressure, no hassle approach when dealing with the service department. Josh is upfront and definitely has the customers best interest in mind.

I had a good experience as always been doing business with Castrucci chevrolet for years and will continue to do business with them

Very helpful every step of the purchase. Salesman Patrick was great.

I went in for my oil change and didn’t receive any windshield washer fluid. Mine was completely empty. Also I had mentioned the tire monitoring lite is on which was looked into. I was told two needed replaced. I didn’t want the alert on any more. It’s still on. I know these are small things but I drive 35 minutes to get there so obviously I won’t be making another trip to fill up fluids that should be done at my appointment.

Well done, as always!

Everyone was polite and informed me what service was done and needed

Great from the start. Diagnosed the problem, worked with my warranty company and had the vehicle ready as soon as possible.

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Very professional and quick doing my oil change and tire rotation.

Great in and out

All were very helpful

Had a great experience with purchasing our 2025 Corvette.

Everyone was friendly and helpful. Service was quick and easy. Do wish they would wash the car like they used to but everything else was good!

great service

Everyone was fantastic. I live in Tennessee and I was able to get the vehicle financed the same day. We did everything over the phone, and I’m just waiting on it to be delivered. I was originally told it would arrive today, August 13, but the delivery has been pushed back to Friday. Which I completely understand. Still, the entire team was incredibly helpful in getting everything taken care of. These guys are true car enthusiasts—my kind of people.

I I was a few minutes early for my routine service. I pulled into the reception area, which was absolutely spotless and was escorted into the order writing desk. They completed the order I went and sat down in the showroom and waiting area was very busy, but orderly and very clean. I spent a total of about 45 minutes there. I am very much impressed with my cast CHEVROLET. Not only is the sales source tops with the service department I think is one of the best around. If I have a question about the performance of the vehicle, they’ve always got an answer for me and I appreciate it.

I always receive great service. Staff are friendly and informative.

Quick Professional Polite Service

I love this dealership. I love how knowledgeable they are. I’m so grateful for Josh, the service advisor, he really is the absolute best!

Great place to do business with. The service desk is always pleasant and great to tell you what you need and can expect. They get the job done and in a timely manner.

Andrew was awesome! I would highly recommend him to anyone.

Unbelievable experience across the board.

went well

Expert experience and very good customer service

I recently brought my car to my dealership for service, and I’m beyond impressed. From check-in to pick-up, the staff was professional, courteous, and genuinely focused on keeping me informed every step of the way. My service advisor, Tiffany , explained the work clearly, gave me an accurate estimate, and there were no surprise charges. The technicians did an excellent job—my car runs like new, and they even washed it before returning it to me. The waiting area was clean and comfortable, with fresh coffee and free Wi-Fi, which made the short wait easy. It’s refreshing to find a dealership that treats service customers with as much care as sales customers. I won’t take my car anywhere else!

Very nice place to be to get your car work done

Always nice, easy to work with and fairly quick.

Great experience! This was for my daughters car, we take all of our vehicles there. Josh is great to work with and seems to truly care about us as customers and getting everything taken care of that we need.

I was told we were covered bumper to bumper. I needed a windshield wiper replaced and was told it wasn’t covered. I brought car in for brakes squeezing and was told moisture and other factors caused them to squeak. Not happy with explanation and won’t be back in the future.

They had just what we were looking for and were very helpful.

Still reeling from the cost. Really set me back.

1 year plus hatch door wouldn’t open but decided to on this given day plus paying $250 deductible. So since it opened can’t fix or see anything wrong. Then 4 - 5 months ago paid $250 deductible warranty again to fix this problem since it was happening more and more. Ordered & put new part on. Had to come back not working. Was told a short in it or connection fixed it or so I thought. It actually was a different piece of hatch hadn’t come in yet. I am livid. A wedding end of June, moving situation & I couldn’t haul for either daughter no hatch door. I was never asked if I needed a loaner car & numerous times/hours waiting on my car. I called general manager he helped with service manager to get me a loaner truck……I’m 5 ‘ 260 pds yep 67 yrs young climb in with bad knees lol. My rep josh was caught unaware I went through different rep he was out they didn’t communicate or ? Service manager was on vacation he did all he could to help I just want my hatch fixed. Last couple of times dealings with hometown dealer soured me and looking for a new dealer.

Fast and thorough service.

Very easy experience

Tiffany was great getting me checked in and notifying me that she was leaving for the day and that Josh would be taking over my appointment.

Andrew Devillers was great to work with. Very knowledgeable and professional, made the process very easy and enjoyable.

This time around was a much better experience Josh did the best he could with the limited resources he was given. I ended up finding the part and Josh executed picking up and installing it

You already had the best price, but your staff saved me even more money through their hard work. I can't even imagine having an better experience when buying a car.

Easy to schedule, friendly and courteous employees.

I went in for the 6.2L recall where they check the engine and if it's ok they just change the oil to a lower viscosity. Upon arriving I explained if it was going to take more than an hour or so it was important that I leave and come back to handle important work things. I was assured it would not and they recommended waiting. They started the service and after 3.5 hours notified me that they were missing a part and could not finish my truck without it. They were going to go get one from another dealership. At this point I had already missed my work meeting and asked them to get me the fastest way out of there. They explained that was a rental from hertz and would start the process. After another hour of feeling ignored and sitting there for 4.5 hours (for an oil change) they told me they didn't actually start the rental process but the part was there and they were going to finish. I finally got my truck and was able to leave and the next day a service transmission light came on. Terrible "service" for someone who is driving the most expensive 1500 Silverado you guys sell. Only silver lining was my salesmen (Mike) checking on me out of the blue and fighting to try to get the problem resolved faster. He's a good guy and has earned my repeat business on 3 trucks so far. We'll see if the dealership ruined that or if I'll be back next November for my 4th

All is good

I knew which vehicle I wanted. Most of the communication occurred via text, including negotiations. Once we landed on the price, it was fairly painless. I came in, completed the paperwork and was on my way in about an hour.

My experience at River's Edge Collision was way below my expectation for service at a Castrucci Dealership. My car was scheduled to go in to the shop on July 21st. I dropped it off as I had been instructed. When I got there they seemed to be confused and couldn't find the paperwork. Eventually the paperwork was located and I left the car. No one told me what the expected repair time would be but given the damage I would have estimated week to 10 days. I called back late Thursday of the first week and was told they had only just taken the car apart and still had to assess for unseen damage. Given that information I rented a vehicle for another week (at my own expense). Toward the end of that week I called back and was told that they were now waiting for the insurance company to approve the trim parts they needed. Given that information I had to rent the vehicle for yet another week. I finally decided to go in to the shop on the following Monday and was met with nothing but hostility from the front desk person and yet another person who popped out of their office to tell me in no uncertain terms they had done me a favor by going ahead and ordering the trim parts without the insurance company authorization. I was very frustrated but at that point they are holding my car hostage. When I arrived back home that Monday morning I saw, in my e-mail, the authorization from the insurance company and e-mailed that directly to River's Edge. I finally got a phone call from someone on Wednesday that said my car might be ready on Thursday afternoon. I told them I couldn't pick it up then as I had another appointment. I indeed received a text message on Thursday afternoon that my car was ready. I went in on Friday morning to pick it up. The front desk person quickly grabbed the papework and told me I owed $1000 which is my deductible. I gave her my credit card and she said nothing about a fee for using the card. Next thing I know I am paying $1030 for this transaction! I wasn't going to deal with them at this point, I just wanted my car. When I asked where my car was located she just pointed to the parking lot and gave me my key. No one went over the vehicle with me to review the work that was done. I will never go back there for any collision repair. My husband and I have been buying cars at Castrucci Chevrolet for over 20 years and have always been treated very well. This is far below the standard for your organization.

I had planned to wait but when I found it would probably be 2 hours I was offered a ride home. Everyone was friendly and work was done in a timely manner.

Always a pleasure coming in for my oil change

On time very professional

Oil change completed quicker than I expected. Payed with GM points without any issues.

The appointment was very easy. I paid my bill over the phone and all I had to do was come and pick it up when it was done. Tiffany did a great job in getting this done.

From the time I walked in and later when I picked up my car Taylor was top notch!

you lost all chance of a better score when i was charged an additional 3% for paying with a credit card; time to go someplace else with my business

great sales man wasn't pushy very helpful

Thanks to Travis Lane, great salesman and real friendly people to deal with on buy a new vehicle, I go back if I had to, Thanks again I love my new Chevy truck

Did a great job of getting my car in for diagnostics then setting appointment to fix it. AC was not working after 9 years so problem was the condensor coil had allowed all the coolant to evaporate shutting down the unit. I had Good Sam as an aftermarket warranty...it was a high deductible plan which is what I wanted. I paid about half of the total bill of about $1,100

Always get me right in, go over my car with me , and get me back on the road in a timely matter.

The ladies up front are so pleasant. Great to have them take care of our truck and arrange to have the work done. Very efficient,too.

I was able to get in on my preferred day and time on short notice. The work was completed in an acceptable amount of time considering how busy they were that morning. John, Tiffany, and the entire team always take care good of me and my family.

You advertise a $64.95 oil change. Then you add a $30 shop fee plus tax. This put it up around $100. In comparison normally get my oil changes at Voss Chevrolet. $84.95. shop fee $4.97. Jeff Schmitt Chevrolet beavercreek.$94.99. shop fee $2.97. then I showed the service writer my OBDII code on my scanner P0430 code. Catalytic converter bank 2 inefficiency. He then walked out to the service Lane plugged in his OBD to verify. Took 30 seconds.. you charged me $185 for that. To be fair I knew about that charge in advance but I still think that you're taking advantage of people in my situation and I think that you're playing games with your oil change pricing. I live in Dayton so it's a drive for me to come there for an oil change that's why I do them here. Basically I feel like I've been hustled.

I always have my car serviced at the dealership. I had an oil leak repair done before 60,000 miles. I was told I had another oil leak around early March. I asked if it was normal to have another oil leak in such a short period of time and I was told it happens a lot. Seems unacceptable but I didn't feel like there was much I could do. I eventually brought my car back to confirm the leak, I explained the car was under extended warranty. I was told the repair was extensive, that it would be about 20 hours worth of work. I was told I could get a rental but I would have to cover the expense, that the warranty company would have to approve the work before they would cover a rental. This was on Friday Aug 1st. I didn't receive any updates so I called on Thursday Aug and was told the insurance company had not provided the approval yet. I called again on Friday and I got the same answer and was told I would get an update before the end of the day. At this point I was without a car for a week. I did not receive a call so I called again on Saturday. The person I spoke with could not provide me any information and the person that I had been working with was not there that day. She was polite enough to tell me I could contact the insurance company myself, when I called them they were able to set me up with a rental and told me the dealership received an email on Wednesday approving the work. On Monday I was told the dealership had just received the approval and had to order the parts before the work could be started. I did let them know that the insurance confirmed they sent an email the week before but the dealership said they didn't have it before Monday. I did talk with a manager on Wednesday, I was concerned the insurance would stop paying for the rental before the work was even started. I was told the dealership would cover the remainder of the rental and I would receive regular updates of the status of my car. I was notified on Aug 20th that the dealership had all of the parts and work would begin. I reached out on the 25th for am update and was.told it would probably be the end of the week before work was complete. I asked for an update on the 28th no update on the car. The 29th I reached out and was told it would be Tuesday before it was complete. At this time I was also charged for the rental and when I asked I was told the dealership was handling it. When I did not receive a refund or update on the rental or repairs I reached out again on Sep 2nd. No update on refund or car. On Sept 3rd I contacted the rental car company with no issues and had to relay that back to the dealership so they could workout the rental car expenses, I did not get an update on the car. On Sept 4th, I was told the rental car was worked out and there was another oil leak found when test driving and it would be the following week before the parts would be received. I finally got my car back on Sept 13th. I went almost 1.5 months without my car, and 99% of the time I only received updates if I reached out and asked. I was also surprised when I picked up my car and owed $251. No one ever talked with me about what the insurance covered and that I would have an out of pocket expense and when I questioned it when picking up my car the guy was rude to me. My biggest complaint is lack of communication. The original timeline I was givin was a few days, that turned out to be over a month. This isn't the first issue I have had when bringing my car into the dealership, I am not a complainer but this was a bit much. Some genuine communication goes a long way I should not have had to call for updates especially if this is not considered the norm. It is highly likely that I will continue my regular maintenance at a different dealership moving forward.

Great job by salesman.

Friendly service.

They got my vehicle in the service dept and got me out the door quickly.

Nice people, didn’t take long. Thank you!

I had my 2014 Equinox looked at by a trusted mechanic before I brought it to Castrucci for break repairs. I am a female & have been ripped off in the past. It is obvious by driving my car that there was a serious brake problem. The mechanic diagnosed the problem as a warped left rear rotor. I explained that to castrucci. I personally witnessed the employee at Castrucci drive my car around the parking lot. Needless to say the parking lot is filled with vehicles & customers & such. No ability to get the car up fast enough to determine if there was a problem. The employee who checked me in advised that the problem was just a nuisance & no need for repair. Really? The car shakes terribly when trying to stop from a speed of 35 mph or higher. So I will now take it elsewhere for obvious necessary repair. I purchased this vehicle new in 2013 at Castrucci Chevrolet.

Had a great experience, my car needs were met and I left happy

Andrew was very helpful and definitely to purchase my next car from him, again!

in and out service.

I am always pleased with the excellent care castrucci extends to the maintenance of our cars.

My advisor was pleasant and professional. One item I didn't notice until I got home was a charge on my bill for "misc charge" with no explanation of what that was for. I guess I should have asked while I was there. Misc charge for what????? I will be more aware next time before signing my bill!

Andrew did a great job for me and spent a lot of time researching my needs and found me the perfect truck.

Quick and excellent experience. Corey and the the tech guy I was handed off to did a great job on making the truck sale efficient and teaching me the basics about the truck.

Quickly solved a problem related to previous service. Also replaced rear pads and rotors and completed all services same day.

Andrew, the sales man was awesome. Everybody treated us fine except for the one finance guy that’s always lying to him. I did care for that and I’ve spent about two cars within two days and couldn’t get real good floor mats the weather tech. I don’t understand that and I spent over almost $80,000 and Andrew had to buy me some cheap floor mat. Other than that it was awesome.

Friendly

Check in was friendly and I was told it would take about 2.5 hours. I let them know that was fine I brought my computer with me to work on a few things. After 3 hours I go into the service area to check if it would be done soon.. only to see my car just sitting there and 2 guys sitting chatting about personal stuff with each other and my blue paper just sitting on someone’s desk that wasn’t even there. Really irritating I have no idea how long my car was sitting there done and no one said a word. Secondly the last time I had come in the person that helped me was great and we talked about a plan to get some maintenance at my next visit (which is this visit). He said I was looking at around $500. This time around it was $630 and that was with a 15% off coupon. Honestly after sitting there so long and being irritated seeing my car just sitting there I just wanted to get out of there but the more I think about the whole experience the more irritated I am. I’ve been coming there for awhile, actually drive all the way from Mason because I was impressed with the service I’ve received prior to this and my daughter goes there and even bought a car there. This experience did not align with what I’ve experienced in past visits.

Extremely friendly amd helpful. Had a great car buying experience

appt was at 2 pm i arrived 1:30. They worked on my car right then. didn't have to wait for my aopt time

Everything went smoothly as usual. Thanks!

service was done quickly and high quality

Great Service

It was great!

Thank you

I SPOKEN TO BRIAN ON PHONE, HE VERY POLITE AND HELPFUL. I FINALLY FOUND TIME TO COME IN . BRIAN WAS OFF AND TRAVIS WAS THERE TO TAKE VERY GOOD CARE OF US. WE WERE VERY PLEASED, WITH ALL. YOU HSVE A GREAT BUNCH WORKING GOOD TOGETHER. THANK YOU ALL.

Excellent customer service and maintenance program.

Very friendly and helpful

KEVIN B & MIKE EIMER ARE GREAT

Friendly and Fast Service.

Don’t know about buying a used vehicle Second used vehicle I have bought and have problems with both first thing Sales and service is ok working with

Josh knows my car and its history. This was a simple oil change but I'm also glad that they removed the critter in my air filter and changed it.

My salesman was very nice and knowledgeable.

I had a great experience with Andrew. He made my purchase fast & easy.

Great place

They got me in and out in a hurry was which was a great Plus

Found additional issue and repaired it. Service adviser was helpful and courteous.

John Whitaker and his team in service always do a great job.

Easy to deal with. No pressure, competitive pricing!

Your service department is a well oiled machine that provides excellent customer service. The work is performed on time with no problems.

We can always depend on Josh Mullins to give us excellent service

Everything was great, the sales people were wonderful, the price was good. Everything went smooth as glass.

Always great service. All the employees are professional and provide great customer service.

We went to two other deal ships and left without purchasing a vehicle. We came to this dealership and had an outstanding experience.

Your financial man was VERY RUDE to us. We left but later came back and signed papers with general manager. Tex was great and we love the car

Always great working with everyone there.

When we purchased the vehicle we was asked to buy an extended warranty that we did not want but you said it would take care of any dents in the vehicle and any cracks in the windshield with no problems, so we bought the extended warranty. We had a crack in the windshield though we was covered just to find out the warranty does not cover windshields and probably not dents either , what a way to sell someone something that has already purchase a big item. Thanks

Employee got into accident with my car which delayed repair Repair took OVER 6 months and 2 days after I got it home car died (initially brought it in for dying) Wasn’t offered a rental despite repair being excessively long and I needed a car. Asked multiple times and they finally told me I could have something for two weeks but have to pay if I keep longer which wasn’t right

TOOK THE TIME TO ANSWER ALL QUESTIONS AND WAS VERY INFORMATIVE

Good

Tex was very helpful.

easy

Andrew and Madison were extremely helpful and knowledgeable!

Great service as always!

Our service was impeccable and nice.

Great experience! Mike Eimer was great to work with. He took all the time we needed to learn all the new features our new car was equipped with.

Check my truck in for service went very smooth. Went the waiting area clean and comfortable until truck was completed and checked out

Everything was good. Was there 2 hours. Still don't use everything like radio and hope the Intellibeams work at night. So far haven't used them since haven't been out at night with the long summer days.

All employees very professional, Josh the service writer very knowledgeable, helpful, explained everything clearly, very nice waiting area , excellent experience, will recommend them!

Tiffany was great and kept me informed throughout the process. This is now my dealership of choice for all my future fleet vehicle needs.

Josh is outstand his help is great in every way, Steve Strosnider

I always feel like the dealership and Josh look out for me.

Josh is always amazing and going above and beyond to assist me in anyway to maintain service on my vehicle. Honest about what service my vehicle needs and doesn't need. Accommodating pick up and delivery as well. Thank you Josh!

John Whitaker, service manager was great! Everyone nice

Great communication, friendly advisors, accommodating and quick appointment.

Great customer service

It was quick, they found my problem with the air conditioner, everyone was so nice and polite and helpful they were awesome

Customer service was exceptional. Fast and efficient in getting the process done, and the time spent after showing me how to operate my new car was great. Madison and Adrew were amazing to work with!

Josh is great! Turn all the service staff!

My engine/transmission trouble light came on. I was able to obtain a reservation on Thursday. My light came on during the weekend. I was not able to bring in my truck on Thursday due to medical issues and doctor appointments. I took it in on Tuesday instead. Taylor helped me with checking in my truck. I told him I had an early appointment for Thursday. He was able to diagnose the problem and repair it before my actual appointment time. I was happy and impressed. Turned out that my 1st cylinder glow plug had failed on my Duramax Diesel. Thanks guys for your prompt and helpful effort to get my truck back to me so quickly.

I love how Josh keeps me informed of all status of my truck.

Why

Great folks to work with

My experience at Castrucci Chevrolet was a great one. I went in for routine maintenance./oil change and it went very smoothly. My salesman, Ed Dumont saw me in the waiting room and greeted me as if I were family. Ed is such a great asset to your dealership. When I went to check out and pay, Jasmine helped me access my GMAC points that I wanted to use to pay. She went above and beyond to help me login and get me taken care of. Kudos to Ed Dumont and Jasmine for making my experience a positive one.

Prompt, friendly, professional service.

Andrew and his trainee working with him, as well as Ed were outstanding in the way they helped take a difficult scenario and make it work for Melinda and I. We couldn't be any happier. Thanks again.

The staff were polite and determined to help their customers. They went above and beyond to make sure we were comfortable and listen to our needs and wants.

Another great experience. Got my oil changed and tires rotated as needed. This was done in a timely manner, and I appreciate Mike Castrucci getting me in so quick when I called to book this appt. I bought my Trax here and plan to have all maintenance done here.

Everything good

Thank you

Very disappointed and will not be back. Management in new car sales unprofessional and are not honest

Friendly, profesional. Great experience.

Going off internet pricing charged extra and not shown any figures with trade in or military discount. Did not know the final purchase price i would finance. The salesman did a very good job setting up the vehicle for me and pointing out items that needed repaired from shipping. I had to set up SM radio possibly adding with my other vehicle.

I very much appreciated the no nonsense approach from my salesman Andrew DeVilliers. He was efficient and to the point. I know he saved me time and I hope money! As this is my third Equinox, I guess that one could say I like the product.

Great salesman, very knowledgeable and helpful. Very friendly and personal experience. I 10/10 recommend!

Everyone was nice

Brought car in for transmission issues Tiffany was great kept me informed throughout the process I was given a loaner car which eased my concern and the lady who put me in the rental was nice and walked me through the car and all features

Just an oil change

The work was top notch and was fast and friendly

Everyone was amazing.so friendly and service was completed quickly. I am very happy with my experience

Everyone was friendly and my SUV was done right on time.

I Had another great experience at Mike Castrucci Chevy in Milford Ohio. My salespeople were awesome: Andrew & Madison, as well as the whole team there. I've known and dealt with the Castrucci family and dealerships for over 40 years. Thanks so much, Dave Anuszkiewicz

You did ok, but just an oil change, I expect things to happen quicker than the did. My time is important to me too. Cost for this service is high.

All was well except they did not replace an updated mileage reminder sticker on the windshield. they did reset the oil life meter in the steering wheel options.

I had the best experience ever buying my new car with Travis Lane! He was extremely professional, very attentive to my needs and wants and worked diligently to get me the best deal. He went over and above to ensure my satisfaction and happiness! It was absolutely amazing to be taken care of so well, you can tell how much he cared about getting me in the perfect car at the right price! He is the best!

Every time I come with for maintenance or a repair everyone is friendly & helpful.

I made an appointment and Taylor Barger was my service Contact. Great experience with Taylor and your service department. While I was waiting, I was able to speak with Sean Burrow about my intererest in a Conversion Van. I enjoyed speaking with Sean. In the next couple weeks, I am going to schedule a test drive on a Conversion Van, and bring my 2024 GMC Denali 1500 to have it appraised, hopefully get a strong trade value. I told Sean i will contact him in the next week or two.

Fast and affordable. Had 4 tires and oil change installed under an hour.

The people working the counter are excellent!